BEST WESTERN PLUS BERKSHIRE HI

4.0 / 5

•

1350 W HOUSATONIC STREET, PITTSFIELD, 01201-7514

Reviews from Guests

4.0/5

672

Reviews

from real guests

whitneyk385

Please save yourself the headache of booking at this hotel. I booked a stay here through a third party website and received multiple confirmations about my reservation, only to find that they had overbooked and I didn't have a room when I arrived. Upon sharing this news with me, the person at the front desk told me "it's okay to use the bathroom if you need to before you leave" as I was trying to get my bearings and think about what to do next. Many hotels in the area were completely booked due to a concert at Tanglewood so my options were very limited (and expensive) given it was so last minute. There was another party checking in right behind me who had the same problem and were also sent away. The manager was on-site (came to help someone ahead of me check in) but was nowhere to be found when the stressful news was delivered to either party; I felt so badly for the person at the front desk, who was clearly upset that she was managing this on their own. I called several times to try to speak to the manager, and they either didn't answer the phone (it rang a bunch of times before disconnecting) or I was told that they would call me back, which no one did. I've never experienced this kind of unprofessionalism or disregard for customer service as this hotel has demonstrated. Please don't risk not having a place to stay when you're far from home.

dustythoughts

We stayed here for a night after a late show at Tanglewood, and we had a good stay. It wasn't fancy, but it had all the amenities we needed. We got here late and were able to check in (some hotels cancel your reservation after a certain time, but this place didn't). Our room was large and clean, and we didn't have any noise from the hallway or other rooms. Breakfast was complimentary and decent (tater tots, eggs, French toast sticks, cereals, etc.) - nothing fancy, but filling. Parking was free - there's more space behind the hotel. The hotel lobby was also clean and well-maintained, which is really all we needed. Staff were friendly and efficient, although we did need to ring at the front desk a couple of times to check out after our stay. We called ahead of time to ask something about check-in, and it took a while for someone to answer.

427ilanac

Upon arriving to the hotel, we checked in and discovered the cleanliness of the room was extremely below satisfactory level. There were dirty tissues underneath the covers of the bed, stains on the walls and carpets, cobwebs, tears in the bedding and overloaded outlets. After contacting the front desk, we were told that we cannot be switched to another room and that the reason the room was unclean was because they did not have time to clean it due to early check in. We requested early check in 2 weeks before the stay, and called the morning of and were told that early check in could be accommodated. We also agreed to pay an early check in fee. If it was true that the hotel did not have time to clean the room, we would have preferred to have been told we cannot check in early and waited for a clean room. After speaking with the front desk, the representative was extremely rude and aggressive, making us feel uncomfortable to stay the night due to the disrespect that we experienced when voicing a complaint. We verbalized that we would not be staying and a refund was refused. After speaking with Best Western Customer Relations, we were told that the hotel denied to refund again because they did not have time to check that the room was dirty, despite photos being submitted in the complaint. This is a warning to avoid this hotel at all costs. The poor management, the poor quality of the rooms and the health concerns cannot be overlooked.

Facilities Details

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

RV, bus, truck parking

Skiing

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Ticket Service

Ski service

Ski School

Elevator

Game Room

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Desk/workspace

Computer station

ATM on site

Safe

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

RV, bus, truck parking

Skiing

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Ticket Service

Ski service

Ski School

Elevator

Game Room

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Desk/workspace

8 Available Room Types

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Non-smoking

Heating

Close-caption TV

Laptop workspace

Window

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Non-smoking

Heating

Close-caption TV

Laptop workspace

Window

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Non-smoking

Heating

Close-caption TV

Laptop workspace

Window

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed)

Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed)

Non-smoking

Heating

Close-caption TV

Laptop workspace

Window

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Non-smoking

Heating

Close-caption TV

Laptop workspace

Window

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

RV, bus, truck parking

Free Parking

Food & Drink

Vending machine

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Safe

Activities

Skiing

Ski School

Entertainment and Family Services

Ski service

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Convenience Store (on site)

Common Areas

Game Room

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Coffee/tea maker

Elevator

Accessible route to the registration desk

Accessible public restrooms

Desk/workspace

Computer station