Quality Inn & Suites

I booked a hotel and the date auto-populated without my acknowledgment. I showed up at the hotel and they said they didn’t have a reservation for me. I was dumbfounded. He checked again and said my reservation was for the day before! I asked if there was anything I could do because clearly we did not stay there the night before. Clerk was very unhelpful and told me I could book another room. Because we were from out of state, I went back to my car and booked another room online. I did send an email to the manager of the hotel but didn’t get the courtesy of a response. Avoid this hotel. There are others in the area.

Quality Inn in Lexington, MA is everything BUT quality. Upon entering my non-smoking suite I was hit with the smell of cheap perfume and smoke. I went to pull the stool out to sit at the counter - I’ll let the pic speak for itself. I thought “let me have a look at the bathroom and the bedroom”. There was a pubic hair on the ledge of the tub - I had just walked in- not mine! The tub is filthy. Filthy. There was dirt and bugs stuck to the doorframe from condensation. I pulled the blanket back to check the sheets. They were dirty and there were several long (head) hairs. No other hotels were available in the area and I was on a last minute business trip. So ….I smelled the sheets that were on the couch - they smelled of cigarettes and laundry detergent. I lined the bed with one and covered myself with the other. The wallpaper is peeling off along the top of the walls. The curtain in the living room is ripped. The curtain in the bedroom is falling off the rod in certain areas. The towels are stained. The pillow cases has spots clearly visible. The rug looked as though it hadn’t been vacuumed in a long time. Even the phone was disgusting. I wish I could have shared more than 10 pics. If you’re considering this hotel, know that you had fair warning.

Staff was friendly during check in and check out. Breakfast choices were good. However, I was a little disappointed in the accommodations. The room was a little run down and could use some attention. Comforter had stains, smoke alarm was hanging off the wall, dresser looked like it was stained and freezer had a huge buildup of ice and something had clearly been spilled in it. Bed was comfortable but walls pretty thin and could hear everything going on. Hope this was a fluke and that other rooms were in better condition.