The Kingsley Bloomfield Hills - a DoubleTree by Hilton

Thank you Heather Vilet for all your time , help, suggestions for a event which was a success!! You went out of your way to help so much with our concerns and answer questions. Your a valuable employee. Thanks again and will be back at sometime and refer others to you. R.G.

Front desk people are really nice and helpful. Jamel should get a promotion and a raise. He is so helpful and professional. The AC in my room was so loud I had to change rooms. There was hair in the bathroom in both of the rooms I stayed in. Beds were comfortable. Enjoyed having a coffee maker in the room. Breakfast was chaos but the server was nice and trying her best.

We arrived at the Kingsley around 8:00 a.m. on Saturday after taking a red-eye flight. We had intentionally reserved and paid for Friday night so our room would be ready when we arrived. The person who made our reservation assured us that our late arrival would be noted on the reservation. When we checked in, the front desk agent told us they had given our room to someone else. He spent a long time looking for another room while being rude and dismissive throughout the interaction. Eventually, he told us he was putting us in a suite. Unfortunately, the "suite" was anything but an upgrade. The room had a terrible odor, the air conditioner was extremely loud, there were crackers left inside the pull-out sofa bed, the window was so dirty it was difficult to see outside, and the bathroom had almost no counter space. I'm still not sure what qualified it as a suite other than having two televisions. We asked to be moved and were given a standard room instead. While it didn't have the same odor, it came with its own problems. The air conditioner was so loud it woke us up throughout the night. The bathroom offered virtually no privacy because every sound could be heard throughout the room. The ice bucket was filthy, with chunks of dried food stuck to the inside of the lid. The pool area was also dirty and poorly maintained. In fact, the entire hotel feels outdated and worn. There was an unpleasant smell throughout the building, and instead of addressing it, the hotel seemed to be masking it with an overpowering artificial vanilla fragrance that made the experience even worse. The most frustrating part of our stay was that we paid for Friday night specifically so our room would be available when we arrived Saturday morning, yet the hotel gave our reserved room to another guest. Combined with the poor customer service, lack of cleanliness, excessive noise, and outdated condition of the property, this was one of the most disappointing hotel stays we've experienced. I would not stay here again and cannot recommend it.