Caberfae Peaks Ski & Golf Resort

Went on a golf trip, the grounds and rooms were great. The front staff was very rude our whole trip, fro check in to asking questions, etc.

Everyone was pleasant and helpful, but it went downhill from there. I had booked a double queen room, got there and found it was on the second floor with no elevators or baggage carts; I have some health conditions which limit my motion and balance, serious enough that I use handicapped parking, and getting up the steps was going to be difficult. I couldn't get the room changed to the first floor because, as they told me, first floor was all kings and I had booked a queen. So... up the steep and narrow stairs we went, with me hanging onto the rail and lifting my bag up one step at a time. Room was OK once we got to it, except that the bathroom was small and cramped. No breakfast except for some old coffee, granola bars and pop-tarts left on the counter, nearest restaurant open at breakfast time is in town fourteen miles away. The front desk closed and padlock went on the refrigerator at 7 pm. There were some handicapped parking spaces open, though, so it wasn't quite as far as it could have been when I came bumping down the stairs slowly and backwards the next morning. It was the off season with hardly anyone around, we were there for a family event and it's probably a lot better during ski season when the place is full and busy, restaurant is open and there’s more going on. Definitely some frustrations this time, though, particularly with the room change.

The staff was fantastic, to a person. Best hospitality since I was at a resort in Bali. Thoughtful, helpful, and attention to the little things. Golfing starts literally outside your door. Hotel style at McKenzie but rooms had two queen size beds, half with balconies. Accommodated our specific needs for breakfast and dinner. Limited for persons with disability. Wedding and birthday parties in other units but everyone was respectful as Midwesterners are. Good communication with Pete. Great location between Manistee and Cadillac.