Mcguires Resort

This hotel is a dump! So run down and terrible service. We were supposed to check in at 4 pm but the room was not ready until almost 5:30. We were also supposed to get a hot breakfast both days we stayed and the cook did not show up! So, I had to drive to town and buy breakfast food. Then I asked the manager to comp my bill for the missed meals. She said she’d get back to me and didn’t. They don’t have enough staff according to the night manager. The place is also very run down and in need of painting and repairs. Swimming pool looked ok but things were floating in the whirlpool and I didn’t feel safe going in there, yuck! Don’t stay there if you can help it!

Making reservations took me 2 months to finally get it completed due to lack of knowledge from reservations department. Tried to pay but was told only 1 person could run my credit card, but that person was never in. Never returned my calls to take care of it. Checked in at 5:30pm and was turning people down because rooms where not ready or cleaned yet. (Booked 7 rooms and 6 of 7 was ready at 5:45). Restaurant was never open for dinner but the bar was, but took forever. Need a major renovations done, out dated. If it wasn't for Don in pro shop I would have booked else where. Never did play the golf course due to the rough shape it is in. Will not be returning any time in the future unless a major over haul is done to the whole resort.

The following highlights our experience with the Evergreen Resort in Cadillac, Michigan. The purpose of our stay was to attend a wedding at the nearby Fox Hill venue. Booked a 2 room suite about 6 months ago. Secured with Credit Card, Wedding rate about $170 Called the day before leaving to confirm. No answer, left call back info. No return call. Called before leaving, no answer, left call back info, no call. Arrived around 4. Told room was not ready, waited about 10 minutes while they confirmed it was ready. Went to room. It was a small double queen, Returned to desk. Was told they could not explain why the reservation was changed, and that no other rooms were available. Asked to speak to manager, was told they would not be in until Monday or Tuesday. (It was Friday) Tried to book at another hotel, but due to events in the area, nothing available. Moved into room because there were no other options. Was at the desk on Saturday, someone asked if I was the one who had booked a suite. I said yes. She stated she was sorry and said she had taken one night off our stay, still charging the $170/night for a room that was not what we had reserved. No discussion, no conversation about what happened or how this had inconvenienced us (4 adults on 2 small beds), just a printed receipt. Not even an acknowledgement if she was the manager. I took the receipt, and did not have the time or desire to discuss the situation at this point. Posted policy state room would have a turn down service unless we put a “Do Not Disturb” sign out, which we did not. No one came and we had to go to desk later to get fresh towels. Overall, a very negative experience. Small room, not what was reserved. No real apology. Price was too high for what we received. Shower drained slow and had material coming out of drain. Room not cleaned or the linens changed. Ruined what was not just supposed to be a wedding weekend, but also a time of relaxing and enjoyment. I hope that other guests did not experience this level of service, although I am aware that other folks had issues too. But that is their business to take up with the resort.