Holiday Inn Express Coldwater

When I arrived there was appeared to be snot on my bed and multiple other issues with cleanness. The staff is amazing tho they’re all super nice and helpful only reason I gave it 2 stars.

We've been IHG members for years. The Coldwater might. Hotel is the worst we've stayed in. We had 1 bad experience but thought we'd give them a 2nd chance when they promised they address our previous complaint of smokey room. They did not and lot's of issues still. 1. No ice maker working 2nd floor 2. Only 1 coffee machine working at breakfast 3. Pancake maker worked 50% of the time 4. Egg omelets were suitable for pothole repair. 5. When complaint was discussed at front desk, the manager walked right past desk clerk with ignoring our issues 6. Room only had 1 full Toilet paper roll at check in. We had to go down to desk to get 2nd roll.

Holiday Inn Express in Coldwater, MI provided a good overnight stop for our journey home from the upper peninsula. Our king room and bath was clean and comfortable. We always appreciate the choice of firm and soft pillows. We're still not a fan of the current lounge chair or the lighting of the bathroom mirror, but we put up with those inconveniences for the comfortable sleep and the luscious cinnamon rolls that come with the complimentary breakfast. Three complaints for this stop: 1) the replenishment of breakfast items was slow during the first hour of the breakfast hours; meats and eggs were slow to come out; I don't think the breakfast staff ever put out more cinnamon rolls 2) the new coffee dispenser provides a nice hot cup of coffee, but there doesn't seem to be a way to top off; we just had to get another whole cup 3) the wall-mounted lamps beside the bed either have shades that are too short or light bulbs that are too tall which can be blinding. Holiday Inn Express will continue to be one of our go-to hotels. We appreciate the consistency of the rooms and breakfast and expect that they will keep improving guests experience.