Staybridge Suites Grand Rapids-kentwood

Pros - Near food - Near Skiing - Full size fridge in room - Microwave in room - Counter space In kitchenette - Dishwasher in kitchenette - Good smelling soaps and lotion Cons - Power outage on day 3 - Shower knob base not secure - Auto on/off heating and cooling system - Flickering lights in room - Broken outlets - Broken side doors - Breakfast quality - Sink outside of bathroom

Might be the single worst hotel stay in my entire life. Outside looks nice as you pull up but it stops there. Untrained staff who are are overworked (told to me by them) and a hotel that needs major updating. Stained carpet, smoke smell in the hallways, trash littered by rooms. Many people living there and the staff said that "it's the locals living here who are the problems". Many intoxicated people in hallways and outside making comments to women in our party. In the room its very outdated (except he beds - those were really comfortable). I never would walk on the carpet with barefoot it was so dirty. The amount of hair on the toilet was disgusting and there was a used towel in the room. Went to the pool and got to witness a couple vomiting on the other side of the fence who were intoxicated. Called the manager the next day and took 2 days of calls to get him to respond. The front desk told me they were calling him when he was not working to have him call due to the severity. He didn't seem to care or want to be bothered by anything. I can see why the hotel is like it is as he had no leadership skills nor interest in the wellbeing of his guests or his hotel. I would HIGHLY recommend going to another hotel when in the area until this place gets cleaned up.

Twelve years ago we had a great extended stay here when we moved to Grand Rapids so we thought we would stay again as we visited for our son's wedding. Those 12 years have been very unkind to the Staybridge. Room size was great, bedroom size great, everything we needed in the kitchen, working A/C unit although it's location in the bedroom was very loud when it came on in the night. The furniture is very outdated as is the room decor, but not unpleasant. Nice Dove products in shower and for handwashing at the sink. Those were the positives. The negatives, unfortunately, are what make my review a 2, and I would not recommend the Staybridge on 29th to anyone. Kitchen: the ceiling had about a 2 foot square patch of black mold, a health hazard to anyone let alone a person with asthma. We did not run the dishwasher when we left because the rubber seal was hanging off. I pushed it back into place but was hesitant about running water in case it leaked. The fridge looked like someone had hit it numerous times, it had a lot of dings in the door. The outside of the fridge was very smeared but inside was clean. Bathroom: the door neither closed nor stayed open. At a guess I would say it was a new door because it looked as though someone had tried to chip pieces off it to make it fit - which it didn't. There is no extractor fan in the bathroom, making a shower a very steamy event. The metal container holding the Dove soap on the wall in the sink area of the bathroom fell off the wall every time you tried to pump the soap dispenser. There was no smoke detector in the room, I spoke to the weekend reception lady through a translation app on her phone (very clever use of technology by the way), to be told the handyperson would not be at work until Monday. I had to go to reception to remind them on Tuesday as it had not been rectified. Breakfast: I only ate breakfast once in a 10 night stay. Great selection of what actually looked like taco toppings, but the only choice for eggs was an egg with "cheese" omlette, it was velveeta, there was real cheese in the toppings, why serve a cheese substitute in the omlette which to me was inedible! Those are the negatives. I met quite few staff members, all but one (young man on reception during last few days) were very pleasant. I was rather worried by the sign posted on the laundry room door stating "unsafe structure", could management please explain why that room is still available for use?