Northwood Inn & Suites

Gary Lee was informative and very kind look forward to seeing him on our next vacation

Our shuttle driver, Gary, was above and beyond our expectations for any shuttle driver. He was very informative, talkative and safe, as well as speedy to the pick up point. Thank you!

I have stayed here often. My last two June 25- July 1 and July 11-13) stays were odd, to say the least. Several unannounced entry attempts while I was in the room. A few occurred when do not disturb was on door. Signs someone had entered the room while I was away (had left the closet door open blocking room from entry way and it was shut upon my return.) Had someone knock and attempt entry with a key at 5pm while I was in bathroom. When latch stopped them they announced housekeeping. When I brought this to the attention of front desk they stated that it wouldn't have been a employee and they weren't responsible for what other guest or people do. When I stated they had a key, I was told "that's concerning" and it was suggested that perhaps It was an unhoused person that unlike me couldn't afford a room. The lock on my door looked tampered with and fell off when I shut the door. This was brushed off and attributed to a maintenance person. I asked for a lock audit and they printed out a PMS (pictured) report and pretended to go over it with me as if it was, stating if anyone had accessed the room it would have been on there. Also when i looked closer at PMS report it shows they changed my room # right after checking in. I recall having to come back down twice to get a new key and several times over the course of my last two stays. Also despite stating I booked 3rd party they tried to charge me for the room. I have gotten so used to this occurring that I move all funds except the deposit amount out of my checking account prior to check in so it gets declined (also evident in PMS report pictured) I will be contacting corporate office to request an ACTUAL lock audit.