RESIDENCE INN MINNEAPOLIS EDINA

We experienced a fire in our home and had an extended stay at this property. TheySales Director Willy was so helpful in encouraging us each day. He went out of his way to make us comfortable as we had a lot of adjustments to make. His cheerful nature and help made an arduous experience so much more enjoyable!

I have been staying at this hotel for over a year, every 2 - 3 months. I come to Minneapolis for surgery and doctor appointments, so having a place feel like home is essential. Over the past 3 stays we started noticing a decline in staff and cleanliness. They also started charging to o park in their parking lot...$5/night. We selected this place for location and the good breakfast, and ability to have a full kitchen. Our latest visit was horrendous! Upon entering the room I opened the closet, I noticed dog excrement in the closet and up against the wall. I immediately reported it. It was cleaned, and later noticed the top cover over the conforter soiled, the bath tub wouldn't stay open, so we had to use a butter knife to keep the drain open and the showers ability to drain, the breakfast buffet area looked like a tornado went through. Nobody was wiping down the counters or tables, as they did in the past. Oh, and before getting into bed, sticking out, and clearly visible was a nasty remote control that clearly had been under there for months. I'm guessing the maids vacuum hooked it, but how she didn't see it is beyond me. Saturday morning we lost power for an hour. There were people stuck in the elevator screaming. The whole experience was awful. I made a list, again complained and what did they do? The took off the 3 nights of parking fee....$15. So, I was eager to review the hotel, let them know the changes they've made has ruined the place. It's filthy. And we will never return!

Unhappy with the new daily parking fee that you now get charged. They do not tell you about it up front. When i inquired about it at checkout, the clerk simply said that it is in the web page fine print! Seemed rather deceptive. Was not included in their website quote.