REGENCY INN AND SUITES BILOXI D

I was just passing through the area, looking for a place to stop. Had a family member research and find a hotel for me remotely, so I could save the time of doing it myself. The reviews were decent enough and the location was great, so this one was booked. When I arrived, the lobby was dirty, disheveled and looked more like the entrance of a halfway house than a hotel. But I was tired and ready for bed, so I didn't focus on the negative. I made it to my room and while I've stayed in worse, I haven't stayed in much worse. The room looked fairly unkept, the bed was old and the floor of the hallway between the bathroom and the bed had such a weak spot that I was worried about falling through. The bathroom had been largely ignored, with the exception of the shower head pipe that had developed a leak and shot water back towards the stucco wall. There had been repeated attempts to fix the wall and put caulk over the damage, but apparently no effort to repair the leak. I would classify this 2.5 star hotel closer to a 1.5 star. But it's a bed, hot shower and a place to rest. Don't expect much more. Honestly, the best part of this stay is the Waffle House right next door! Stay tuned for the pre-populated response from management that will most likely look something like this: "Dear Guest, Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, Management Team"

The only reason I gave this hotel 2 stars is because the staff was very friendly. Hotel old and run down. The bathtub in our room was tricky! It sunk in the middle and causes you to lose your balance when showering. The dust ruffle on the mattress was wadded up showing the old nasty box springs. Using COVID as a reason to give poor service. Rooms not serviced at all during stay. Had to put dirty towels out in hallway daily to get fresh ones. Yuck! No breakfast as advertised even though other hotels have returned this service. I cannot recommend.

Location was great, plenty of variety for food. Rooms were clean. The tv was a little on the small size. Bed was comfy. Now let's get to the negative. The hotel offers a complimentary breakfast. If you as a company are going to offer this why not make it complete. The pancake machine was out of order. They had barely enough batter to make one waffle and it stuck to the machine because there was no spray to grease it. The cereal container were empty. The front desk provides a gallon of milk out of and then provided an open container of cream cheese. Who knows if anyone put there mouth or hands in it ( very unsanitary). When brought to the attention of the desk clerk how sad the breakfast was she tried to defend the breakfast was good. Long story short, if you going to serve a half made breakfast and your equipment not working, just dont advertise breakfast. Last thing I apologize to the front desk lady, because I no it's not her fault. Thanks