Fairfield Inn By Marriott Gulfport

I rarely leave negative reviews, but I feel compelled to warn other travelers about my experience at this Fairfield Inn by Marriott. I stayed at this hotel while working in the area. After I checked out, the hotel placed unauthorized charges on my credit card and claimed I had taken a bottle of body wash. The problem is that there was no bottle of body wash in my room when I checked in. Instead of acknowledging the possibility that the room had not been properly inspected before my arrival, management accused me of theft. The room itself was already disappointing. The bathroom had mold stains, and there was an unpleasant odor throughout the room. These conditions made it clear that quality control and room inspections were lacking. What made the experience even worse was the complete lack of customer service. I called several times requesting that the manager contact me regarding the charge, but my calls were never returned. As a long-time Marriott Bonvoy member and Platinum Elite member for the past eight years, I have stayed at countless Marriott properties and have never experienced anything like this. I always travel with my own personal hygiene products and had absolutely no reason to take hotel toiletries. My concern extends beyond my own experience. If rooms are not being properly inspected before guests check in, I have to wonder how many other guests have been wrongly charged or accused under similar circumstances. This was, without question, the most unjust and disappointing hotel experience I have ever had with Marriott. I strongly encourage anyone staying at this property to carefully inspect their room upon arrival, document any missing or damaged items with photos, and closely monitor their credit card after checkout for unauthorized charges. I expected much better from a Marriott-branded property. Unfortunately, this experience fell far below the standards I have come to expect from the Marriott brand.

I rarely leave negative reviews, but I believe it’s important to provide honest feedback for both future guests and hotel management. I stayed at this hotel for 14-days. The one bright spot during my stay was the staff. Patrick, Jessica, Kesha, and April consistently demonstrated exceptional customer service. They were friendly, professional, attentive, and genuinely seemed to care about my experience. Any positive impression I have of this hotel is because of their efforts. They deserve recognition for maintaining such a high standard of service despite the challenges of the property itself. Unfortunately, the hotel fell well below expectations in several areas. While the lobby initially presents a decent first impression, that impression quickly fades once you reach the guest room areas. The rooms were outdated, humid, and carried a noticeable musty odor throughout my stay. The overall condition of the property suggested that it is overdue for a complete renovation. There were also multiple maintenance issues that negatively affected my experience. The ice machines on all levels were out of service either all at once, or two at a time. There was a significant water leak in the lobby and near two of the emergency exits which eventually resulted in visible ceiling damage. These were not minor inconveniences but signs of a property that appears to be struggling with ongoing maintenance and upkeep. I was mostly disappointed by the lack of visible leadership. During my stay, management was rarely seen engaging with guests or checking on the overall guest experience. More concerning, I inquired about one of the employees and told the manager that he was extremely nice and made our stay very pleasant. The manager stated “he’s nice but doesn’t know how to listen to authority”. A discussion regarding an employee taking place in a public area in front of guests is highly inappropriate and unprofessional . That interaction did not inspire confidence in the hotel’s leadership. The exceptional 5-star service provided by Patrick, Jessica, Kesha, and April is the only reason this review is receiving 3 stars instead of one. They worked hard to create a positive experience and should be commended for their professionalism and dedication. However, outstanding employees can only do so much. Until significant improvements are made to the property’s condition, maintenance practices, breakfast offerings, and management presence, I would not recommend this hotel to other travelers.

Fairfield is Marriott's bare bones hotel chain. Budget hotel with just the essentials. A comfortable bed, working AC, bathroom, and a TV. Don't look for frills at a Fairfield Inn. This hotel is no different. Stayed here overnight on business and caught a flight the next day. Close to airport. IHOP right across parking lot. Close to several other restaurants in North Gulfport. Would definitely stay here again.