Lady Luck Hotel & Suites

I recently spent time at Bally’s Vicksburg and wanted to recognize the outstanding front desk team. Jennifer, Sherri, Lisa, and Judy consistently provided exceptional customer service with professionalism, patience, and genuine hospitality. No matter how busy things became, they greeted guests with a smile, handled questions efficiently, and worked together as a true team. Their dedication to learning, helping guests, and supporting one another did not go unnoticed. It’s employees like these who make a hotel stay memorable. Thank you, Jennifer, Sherri, Lisa, and Judy, for your hard work and for representing Bally’s so well. You should all be very proud of the service you provide. Highly recommend! — Leah Ehrke

The check in process was very slow and staff would appear to not be able to care less that you are there. First time around keys did not work in the door on the 2nd floor, no elevator, close to a knee replacement, not good. Bugs in sink. Bed had plastic covering not good when tossing and turning. Was quiet. So ok for a cheap room and yes very cheap these days.

The staff is great. They are making the most out of a bad situation. The physical plant is screaming for renovation especially the lobby area. It has a breakfast area but there is no breakfast and that is the feeling throughout, it is a shell of a once nice place. Rooms are not made up daily but with one soap and 2 towels we had to hunt down the maid for supplies. The actual room is at least average, sort of. We had to request a coffee pot since it was missing. Stay somewhere nicer.