Hampton Inn Bermuda Run/Advance

We always stay at this hotel when we’re in the area. My 3 kids love the indoor heated pool and waterslides. Room is always clean and bedding is comfortable. The complimentary breakfast is a nice addition.

Rooms haven’t been updated in at least 20 years. They are old. Carpet is nasty and smells like mildew and stale cigarettes, furniture needs replaced and updated. Tile floor is old and dirty. The bathroom had showers doors from 1989 that were cloudy and wouldn’t slide and the grout was mildewed. The light fixtures in the bathroom were missing covers. The were water stains on the ceiling in the main bedroom. They even showed us 3 other rooms and all were the same. This hotel was one of the higher rated hotels in that area. The price with taxes was almost $400 for two nights. We were there for a wedding. I have stayed in nicer places for less money. My husband and I ended up going to a different place with a lower rating for less money and it was a 100% improvement from this place. Save your money and go somewhere else. I was told that the place had been renovated the previous year. That was a joke. The only area in the place that looked updated was the reservation area and the dining area. Good luck. I will say however, that the staff were fabulous. And we were refunded.

I have tried to like this hotel as it is quiet, clean, and in a good location for me when traveling on business. But time to find another place. Clean, but carpet and some furniture is a bit dated in places. Annoyed that the shower dripped all night. And not sure what is up with the sheet. On my king bed the sheet was stretched to the max and struggled to cover just the top edge of the mattress. Needless to say, the first time you roll over the sheet pops off of the corners and you just have a loose sheet under you all night. But the biggest thing was check in. I stay at Hilton properties all the time and enjoy checking in online, having the digital key on my phone, and being able to go straight to my room without having to deal with the front desk. Not here. Kept getting a message that online check in was down and needed to stop at the front desk. I know that wasn’t a Hilton issue as I had already checked in online for another hotel for tomorrow. Then once I got to front desk I had to present my ID and card for payment even though all of that is in the system. Have seen a couple other hotels do this and I cross them off of the list of places I will stay. This property now goes on that list.