Hampton Inn Kansas City-Blue Springs

Great stay. Clean. Quiet. I esp enjoyed Anne at the front desk and Kelsie, the breakfast person. Both friendly helpful and great people

Stopped because of heavy rain and tornado warnings while on I-70 and it was a decent spot to wait out the storm. This was the 11th different hotel on this journey and the first one both of us woke up sore not liking the bed. At check-in we were given room keys, went to the top floor to find out our keys would not work. After trying both keys and the phone app, a man called thru the door the room was occupied. Had to go back downstairs to get another room and set of keys. I later spoke to the person staying in our original room and he said they had to give him 3-sets of keys before he got an unoccupied room. At least that day it seems they had no idea what rooms were available, seems like a basic hotel principle. Some of the good things, it was a very spacious room and bathroom, parking was free, the soap, conditioner and shampoo containers were filled which has not always been the case this trip. Close to several restaurants and a fantastic custard shop that is worth a visit. Free hotel breakfast was standard and fair but nothing stands out. They also had a nice looking pool and hot tub that we did not utilize. Overall a decent place to wait out a storm, but would probably choose a different property if we ever return.

This hotel over charges for Pets based on information provided on the Hilton Honors website. The desk clerk stated that they do not abide by the Hotel policies posted by Hilton but only go by policies posted on their own website. This disconnect could be costly and is disingenuous for those of us who make reservations through Hilton Properties and do not go directly to the hotel website. Further, the desk clerk would not listen, nor would he explain why the policies posted with Hilton were not accrurate.