Chateau Avalon

Let me start by saying upon arrival Friday night, we were greeted with smiles and friendliness AND cool music coming from the wedding. Jazzy was exceptionally sweet and went above and beyond for anything we may have needed. The woman ( I was told her name is Marie?) that checked us in was cool, she ran my card for the $100 deposit that’s meant for any damages to the room. Understandable, but we were charged TWICE?? That dipped into other plans we had for the weekend. This morning around 6- 7ish the toilet stopped working. A young lady by the name of Stephanie came to our room to look at the toilet ,then told us that the 7am manager was late coming in, this was at 7:17am on the dot & no maintenance available as well. She also apologized and told us that they could move us into another room so we wouldn’t be inconvenienced by having to run the halls trying to find one only to then tell us there are NO rooms available? The 9am manager, Kayla, came to our room, looked at the toilet, again it flushed but the tank kept running and then states she would have to do some “investigating” on the matter? We were offered a $50 credit only to be told that her GM Blake advised her not to. I read up on the reviews beforehand and a lot of reviews mentioned having issues. Against our better judgement, we took a chance & boy do we regret it. Apparently we are supposed to get our $100 back after check out IF no damage has been done to the room, understandable but, my honest belief is that they will try to find something wrong, like the nasty water spots & beat up chairs that have been there since the beginning of time it seems. I made sure to take pictures just in case for the evidence. I know it won’t matter. The manager Kayla made me feel uncomfortable when I spoke with her asking her how she would feel if she were in my shoes….blank stare & acted like she really didn’t care. Of course not because you’re getting paid regardless and we were just another guest couple, right . Again, her demeanor made me very very uncomfortable. ‘Why the attitude? You’re acting as if we have inconvenienced you, Kayla.” She tried to deflect and tell me I was the one. Another typical response. Even gaslighting a bit, maybe? Please don’t waste your time responding with the typical “corporate response” of trying to defend your actions. Please don’t even respond at all because it doesn’t mean anything to us and the damage has been done. This establishment obviously feel very comfortable with taking patrons money but not with being comfortable enough to do what’s right should a problem arise. That’s very unfortunate because the place itself is beautiful, secluded and peaceful until you are presented with some unnecessary foolishness. Such a BUMMER! On a positive note, the Hemingway Suite is a pretty cool room. Very clean. Small & comfortable….when the all of the facilities are working. To the GM, Blake Harris, you must have been the only applicant to apply for the position because the way you have handled this is truly disappointing. And you apparently don’t care because if you did, the hundreds of disappointed guests would be non existent, sir! To the assistant GM, Kayla Goin, please work on your attitude and people skills since you are dealing with the public. Making one feel threatened, and uncomfortable isn’t the way to go, ma’am. To the amazing employee Jazzy, THANK YOU for greeting us with a beautiful smile and positivity. Your act of service & kindness was very much appreciated! God Bless You .

There to attend a Wedding next door at Avent Orangery given a "newly remodeled" room. It consisted of a bed and a bathtub 1.5 feet to the side and a closet with toilet and sink. No shower! My request for a room with a shower was met with the demand for $200 additional per night and the warning that using the hand held from the tub would make me liable for any splashing onto their newly painted wall and stupid wood flooring. No counter space at the sink, no outlets near the bed, heavy drapes on the first floor with no sheers to get light into the room while bathing in the middle of the bedroom! Six inches of closet, no dresser and had to request a luggage stand.

Chateau Avalon bills itself as a boutique, wine-centric luxury hotel. In reality, it feels like a low-rent fantasy set, lacking the quality even a basic hotel should deliver. Let’s start with the obvious: the decor is atrocious. It’s not themed in any thoughtful or curated sense—it’s gaudy, incoherent, and cheap. Every room appears to be a caricature of a style rather than an actual design. Think bargain-bin props and tired gimmicks rather than anything approaching taste or sophistication. And the overall vibe? It feels far closer to a glorified brothel or love hotel than a legitimate hotel. When there's not a wedding, the vast majority of guests are here for a "romantic stay." That's code words for what you think it means.  There is no restaurant. None. For a property pretending to operate at even a midscale level, that’s inexcusable. They have a limited menu of appetizers as well as breakfast. Both are by room service only. But it arrives with plastic cups and in a paper bag.  There is a bar, but calling it “wine-centric” is almost comical. The wine is worse than what you’d find at a gas station. You sit down expecting at least the basics of bar service and they don’t even offer something as simple as bar nuts. It perfectly captures the lack of attention to even the smallest details. The rooms are a disaster. Not “dated.” Outright neglected. Drop-down ceilings with visible stains, holes, and signs of water damage. Cheap furnishings that feel like they were sourced from a liquidation sale. No coffeemaker. No accessible outlets or USB ports, making it impossible to charge devices. In 2026, that’s not just inconvenient—it’s absurd. No bottle of water. There were no in-room amenities of any kind. They are marketing themselves as a luxury boutique hotel but in actuality are more like a Comfort Inn or Holiday Inn Express.  The bathroom situation only reinforces the point. No shower, just a tub and the tub doesn't have a shower. In the bathroom, the light switch is tied to the exhaust fan, so you can’t use one without the other. It’s the kind of detail that screams indifference to guest experience. Then there’s the layout, which makes absolutely no sense. You’ll find laminated signage taped up in hallways like a temporary event space rather than a permanent hotel. A single-occupancy bathroom is inexplicably located one floor above the bar—completely illogical and inconvenient. Nothing about the physical setup suggests this was designed with guests in mind. Amenities and service are virtually nonexistent. No bellman. No doorman. No effort to provide even the most basic guest services or local information. There is supposedly a spa, but you wouldn’t know it. There’s no meaningful promotion or integration into the stay. On the bed, the linen and pillow cases are cheap polyester blends. Again, Comfort Inn level. What this feels like is a wedding venue or love hotel. At best, it operates like an Airbnb. If this were marketed as an Airbnb or even a bed-and-breakfast inn, I'd have fewer complaints. At this price point ($200-$400 per night depending on dates), the comparison isn’t even close. A Holiday Inn Express would offer consistency, cleanliness, and basic competence. Even a Motel 6 would likely be more functional and honest about what it is. Stay somewhere else.