Hampton Inn & Suites Billings

Why didn’t anyone write about the fact this is within spitting distance of a heavily used railroad?!?! If you are looking for a place to sleep, this is definitely not for you.

We stayed in this hotel over Easter weekend 2026. The first hotel room we were given was not cleaned properly. Used bathroom products, shower had shampoo or bodywash on the walls, used ear plugs on the bathroom floor, and old hotel keys left on the floor in the room. We were traveling with our 5 month old and expected she would be in a clean environment. The front desk moved is into a new room but it was handicap room, so bathing our 5 month old with no shower door was cold and uncomfortable. But at least the room was clean. Room keys were only able to be used once. Then they wouldn't open you door anymore, so we were at the front desk everyday getting new keys 3x +. When we asked why they said they had remodeled but never got the new door locks installed. That they had been sitting in the back room " for months." Tvs did not work the entire time we stayed. When we asked, " there must be something wrong with it underground. There is nothing we can do." We tried to use our own Netflix, but the TV said it was a bad HDMI cable. We told the front desk and they said " nothing we can do." We reached out to the GM of this hotel via email, his workers said he doesnt come in often and would be hard to reach on the phone. And that we couldn't leave a voicemail for him to call us back. We wanted him to know our concerns for the $400 stay we had. He seemed concerned and said he would talk with his team. And that he would refund us %50 for our inconvenience. After a week ( 7 days total) of waiting for the refund. We reached out again. He said it was an "oversight" and he apologized. Then said he was issuing it. 3 day later we received a $57 "refund". We reached out again. Twice. Never heard back. I would not recommend staying here. They dont have clean rooms and you will be very inconvenience the entire stay. And no the GM could care less

I went here late at night because it was so dark so I just decided to stay at this hotel. When I tell you this was the nicest comfiest hotel I stayed at I am telling the truth! They had the comfiest beds ever, the friendliest staff, the breakfast was so good! They just went into new renovation so everything is new!!! I would definitely stay here again and I would recommend it to others to stay here too!!!