TRAVELODGE HOTEL BILLINGS

The only good area would be the lobby. They had a pool but it was muggy so we didn’t swim. The hallways going to your room are humid and smell like water damage/wet dog. There was either mold or dust in the AC unit so we left that turned off. The sink had green algae looking stains coming out from the faucet, so we didn’t use the water. We just didn’t shower for the night and used a water bottle to brush our teeth. The bathroom area had a few stains going down the wall. Our room smelled slightly like cigarette but it was better than the hallways; We got use to it. It was $99 so I guess we got what we paid for. This is a decent hotel if you have to stay somewhere for the night last minute. It was the only one that would let us check in being 18. The staff was friendly and helpful though

I stayed at the Howard Johnson by Wyndham in Billings while I was in town for work, and this experience caused me unnecessary stress at a time when I was already managing travel expenses. I checked out before 9:00 a.m. on Tuesday, August 4—well before the 11:00 a.m. checkout time. I packed my belongings, turned in my room keys, told the morning staff I was leaving and received a checkout email. Despite that, I was charged an additional $85 for another night that I did not stay at the hotel. I book my rooms through the Wyndham app because I use my points and discounted rates. I did not authorize a new reservation for the night after I checked out. Based on what I have been told, it appears a staff member may have created another reservation without clearly communicating it to me or the morning staff. I had already moved to another hotel and had no knowledge that another reservation had been placed under my name. I have spent two days trying to get this corrected, but every time I call, I receive a different answer. I was told the manager would be available at 3:00 p.m., only to call back and learn that no manager would be there. Instead of treating an unauthorized charge seriously, the staff have repeatedly brushed me off and passed the responsibility to someone else. This is not just a minor inconvenience. I am traveling for work, and having $85 taken from my account for a room I did not use has placed me in a difficult position. What makes it worse is the lack of urgency, accountability and consistent communication from the hotel. The room itself also had problems. The jacuzzi did not work, the restroom fan did not work the photos are not updated so the rooms are extrememly small, and several other things needed attention. However, the most serious issue is being charged for a night after I properly checked out and then being unable to reach anyone willing to resolve it. I am requesting a full refund of the unauthorized $85 charge. Travelers should carefully review their statements and reservations after staying at this location. Based on my experience, I cannot recommend this hotel.

I booked a room traveling with my 73 year old mother who has a lung disease to have a heart procedure the following morning. I then found out that legionnaires was traveling throughout their water system everywhere. I tried to cancel and requested a refund which they denied. I can’t believe the lack of integrity of this place. Don’t stay here.