Yellowstone Self Catering Lodging

This is not the fanciest place to stay in West Yellowstone, but it's my favorite (we have stayed 5 or 6 times) because of the character -- and the fact that it's not a generic, predictable, national chain. It's original and quirky, and (esp. if you're inclined toward privacy) you can check in and out without meeting anyone. Every time I've stayed, the room -- I think they're all suites -- has had a kitchenette, though I wasn't looking for such. And it was fine on all the usual other qualities -- cleanliness, fresh towels, clean sheets, etc. I would recommend it.

I had not researched it when I made the booking. It was kind of last minute and everything was booked up. Once I made the reservations my husband investigated and we didn't like what we saw so we had a lot of anxiety about staying there. There are NO REFUNDS so not staying there wasn't an option since I booked it for 5 days (lesson learned). When we arrived it looked like it did in the pictures. There was a very obnoxious smell when we walked in that gave me a headache. Thankfully it was just a plug in. The frig hadn't been cleaned out because there was blood in it from the last people. I didn't use the frig so I just ignored it but did report it when we checked out. Overall, it wasn't horrible but it wasn't good either. I would never stay there again. I did like how it was close to the Yellowstone entrance but I would rather stay somewhere nicer and drive further next time.

We booked here. We had to cancel months in advance because we got a foster placement child and this place does not allow children. Because we cancelled so far in advance, we requested that they at least provide us with a discount if they were able to rebook the room. They refused to provide the discount, but that's not the real issue. They were extremely rude about it. The response I received was "Perhaps you should learn some manners? You want a favor from us and you're treating us like scum??????" I was not rude. I simply explained that I thought they could respond to our courtesy of cancelling in plenty of time to rebook by giving us a discount. These are not professional courteous people. You will not receive any consideration from them. Only book here as an absolute last resort. ****Update**** The representative threatened to sue me for writing this bad review. I am keeping the review up because it is accurate. This makes me think that many others have been intimidated into deleting their honest negative reviews of this place.