DOUBLETREE GUEST SUITES OMAHA

Cockroaches, mold, gross never cleaned floors, nothing works in the hotel or room, not stocked with any toiletries, the toilet was still dirty, staff all rude, shady people hanging out around and in the hotel all night. So much wrong with that place. Talked to other guests and some also had gross rooms so it's a thing there.

No food, no WiFi, no business center, rooms need to be updated due to very old decor and very old appliances. Room was very hot even with air conditioning turned all the way down, had to go and buy a fan. No food offered at the hotel except for candy.

We arrived and went to check in. The man at the desk stated that the wifi was out and if that was a deal breaker we could get a refund. Didn't tell us that the pool was out, too! THAT was a deal breaker. The description also mentioned a restaurant and bar. There was neither of those, either. When I mentioned the pool in the morning, the guy simply shrugged and said "sorry" I would never stay there again as the description was totally wrong and staff didn't seem to care about making their customers happy. The AC in the room didn't cool well, either.