HOLIDAY INN EXPRESS HOTEL & SUITES ELKO

The room was clean and reasonably quiet. Check-in staff were friendly. The breakfast had good variety and was nourishing. The best part was the pride and care Nevaeh took in providing the best possible breakfast experience. Despite getting up at a time when everyone is asleep, she was cheerful and kind, eager to help, and on top of keeping the tables clean and tidy.

The hotel is fairly new so it’s bright and airy. Room sizes are decent, staff were friendly and helpful. What I look for in a hotel is: can I get a good night’s sleep? Can I get ADA accommodations? Does the breakfast have healthy options? The mattress was comfortable, good sleep achieved. Bed too high for an average height woman of 5’ 4” to easily get into. I had to put 3” of my bottom on the mattress, roll onto the bed, then scoot over into the middle. The integrated duvet combo too warm. Wall a/c freezes you whether you’re in bed or sitting in the room. We turned it off so we could sleep. I pack a light blanket in case the duvet is too warm, which I needed to use. ADA accommodations not available this time. Although we had the only car in the parking lot with a disability placard! Are non disabled people booking these rooms? The staff was able to find a portable shower chair for me, but it was an elongated wheelchair transfer chair that really doesn’t work for a half fixed-glass rectangular shower. If you put it in sideways it takes 2/3 of the shower space and you can’t reach the soap or shampoo. The best work-around is universal design so it works for everyone. 10 days ago we successfully booked one: excellent accommodations. Breakfast: they do try. Good egg choices. Raisin Bran. Fruit. But in general the carbs were ultra processed and sugary. One coffee machine malfunctioning. Hot sauce available. They had hot chicken fajitas available at 5:30 the evening we checked in, which were decent.

When we arrived at the Elko Nevada Holiday Inn Express and Suites, we were greeted and welcomed with a big smile from Jocelyn. Her enthusiasm and professionalism is something I hope to see at all the IHGs I visit, And I visit a lot of them