Jet Luxury at the Signature at MGM Grand

Room booked for three people, but prepared for only two, and no form of assistance to get the third bed ready. An experience not to be repeated and one that I strongly advise against for anyone visiting or passing through Las Vegas. A city with many hotels definitely more interesting than this one.

Had a good experience with Jet Luxury resorts at Signature MGM!! My wife and I enjoyed a 5 night stay 3/27 -4/1. Seamless check in, condo was clean, bathrooms were amazing! Would return in a heartbeat! Thx Jet Luxury Resorts! We booked through Expedia and I asked several questions before arriving because we had never stayed in a condo hotel. Communicated through the Expedia app they promptly answered all questions.

We have stayed at Jet Luxury facilities twice. Both MGM Grand Signature. The first trip 12-5 25 to 12-9-25. Upon arrival the room seemed okay. After the first evening that all changed. I went to take a shower in the master bathroom and it was not functional. I called the front desk and was told they could not help me and to contact Jet Resorts. I wanted to shower and fortunately there was another show in the room. When I opened the bathroom door I was greeted by waste water and actually human waste floating in the water. I immediately shut the door and called Jet, their 24 hour maintenance number I didn't get a reply until Monday. The call was placed in Saturday morning and a message was left one of many. On Monday I received a call from Jet apologizing for no reply and assured a maintenance worker was on his way along with housekeeping. I was told the plumbing at the signature was old and the back up was a result of a problem with the property. I then received a call from Richard Brosal who credited me a portion of the cost of the room back and said if we gave them another chance I would receive a discount on the next stay. He also offered to relocate us to another room but we were leaving Tuesday morning and Thanked him for working with us. We booked another room via Jet for our anniversary. I was told the floor building etc. There was no discount, but my wife and I wanted a stress free and relaxing trip so we paid for the room. We were booked in Tower 3, 33 floor of the MGM Grand Signature. We arrived on Friday excited to be there and looking forward to a fun and relaxing trip. I guess our expectations were premature and over rated. When we arrived we weee told at the front desk that we in fact had been moved by Jet to another room and building. We were fine with this. Then we walked into the room and the smell of marijuana was so strong it was sickening. We immediately contacted Jet and were told that no reservation is finalized and room assigned until the day of arrival and no reservation in their system is guaranteed. When I told the woman I spoke with about the smell in the room I was told the maintenance manager would contact me right away. The maintenance manager (Michael) is incredible to work with and I have nothing but praise for him. He fixed the problem during our first stay with Jet and he responded literally in a few minutes to the current problem. He said immediately upon entering the room that the smell was going to be a problem. He said that if we were going to be out of the room for at least 4-5 hours they could ozone treat the room, but that was no guarantee and there was a health concern from the ozone treatment. So we left the balcony door open. In the mean time I called the owner of Jet, Richard Brosal and spoke to him about the problem. His reply was well we are completely sold out and have no where to move you to until Monday. Again we are leaving on Tuesday. So Saturday morning I contact MGM Rewards and found a room in the signature to stay in. I did receive a small refund from Jet on Friday but I wrote (text message) to both Richard and his Manager Josh Gee informing them as I had their office that we would be checking out on Sunday morning. I told them in the message a refund for the remaining two nights stay in there pots smelling room was completely up to them to figure. Of course I haven't received any contact from either of them. Jet Luxury Resorts has proven to me how far they will go to make their money. I guarantee you that the smell in that room has been there and for neither housekeeping or maintenance to do anything to resolve it is completely disappointing. If you stay at any Jet properties do so with low expectations. Anything other than low and you will be disappointed and if you have a problem of any sort on Friday afternoon you can except to live with that problem until at least Monday. For us, both of our stays with Jet Luxury Resorts has been the worst experience possible and even though I do not except to hear from Jet or see any kind of refund at this point the only thing I want to accomplish is warning other potential customers to be aware. Fred Flores