Red Rock Resort

You know, in a city of service, casinos, and gambling you would think that they would treat you well here a red rock casino. We had been planning a birthday celebration for over a month. We frequent many of the station casinos. This was our first time staying at one though. We had spoken with the host Seth Fink. He had set us up with our suite, as well as an early check in at 1030 because we were going to the Rouge room pool at 11am. He had guaranteed an early check in because we had over 15 people coming and had a lot of items for the party. We had two other guest of the party book rooms. Which their rooms were both ready by 11:30am. Mine though was given away the night prior!! And I guess the WHOLE RESORT WAS BOOKED! So I couldn’t even get a regular room for the time being. I didn’t question why they didn’t just give me someone else’s like they had done with our suite. Our suite which was promised at 10:30 am wasn’t ready for another 3 hours until 1:30pm while we had the all our guests at the rouge room cabana and couch which come with nothing but water for a total of 400$ and 200$. So mind you…..I’m already 600$ in at red rock casino. No room. Running down to the bell desk to get into our luggage constantly. Nothing from the host Seth Fink. We actually haven’t heard from him for over a week now. And none of his colleagues are helping him out. As I mentioned it’s a birthday celebration. So a balloon. A cheap bottle of champagne, or at this point a freaking cookie would have meant a lot. We get to the suite and there’s nothing. So it was a disappointment but at this point I expected it. Get the bill for the cabana and couch. Well it’s over 2,000 dollars. Seth said he was at least going to take care of the 400$ charge for just having the cabana where there are no misters in ours. But misters in every other cabana. They tacked on that 400$. So strike 2 Seth! No early check in. The front desk was honest about what went on so I appreciate that. But offered not one solution. And now I’m paying to have a dilapidated cabana. As well as a couch right in the sun. We gamble. Everyone in our party gambles so you have 10-15 people running around your table games and slots. Which I understand it’s gambling, so you can eventually lose. So at this point we are in over 10,000 on the tables and slots……. Brining the total to over 12,000 dollars at red rock casino. And this is without any tips so far. This is where I’m at the tipping point. If the front desk would have noted about any of experience and reached out the next day it could have made a difference…. 11am is check out. I run down to the vip service check in and ask for a later check out which is what you get with AMEX. Let alone with a casino booked room/suite. This woman at the desk Monday 7/27 places a binder down given me all the expenses on why they charge 100$ an hour for late check out and says welllll you could ask your casino host. I politely ask her please try contacting him because I haven’t heard from him in over a week. I have to say on the Las Vegas Strip. I haven’t experienced this. They are accommodating, especially when they are correcting mistakes in their property. I pile in everything to my friend’s room who did get a later check out at 2pm. I do understand the difference in servicing a suite vs a room. At this point it’s a 50/50 of the lack of communication as well as the treatment from employees. We go to their oyster bar and drop another 300$. Play a bit more so another 1500$lost. Brining my grand total to 13,900 for one night for just us. Adding our other guest booked rooms. We have our parties grand total to 14,500$. I must say I don’t plan to visit another station property. Unlike many locals. I’ll stay on the strip. Very disappointed. Would not recommend. save your money.

My Boarding Pass says 2019, so guess I have visited annually since then.  Still worth the 3-hour flight that doesn’t arrive until midnight.  Another top-notch visit.   Room with Canyon view never disappoints.  Same with superb check-in, casino, and housekeeping (made sure squeaky door quickly fixed, room immaculate [and I expect the best]).  Huge kudos to Lucky Penny early morning/late night staff.  I am not huge gambler but do enjoy the slots.  Came home with 200% ROI.  Really entire visit 200% ROI.

Nice hotel very nice pool I don’t like the lobby that much the perfume they use is to strong Room service excelente in special all the cleaners rooms was looking like new all the time