The Orleans Hotel & Casino

4.0 / 5

•

4500 W Tropicana Ave, Las Vegas (NV) 89103

Reviews from Guests

4.0/5

6,930

Reviews

from real guests

Devhop

We enjoyed the hotel and this is not our 1st visit. The rates are reasonable, but there were issues this time. 1. Men’s hot tub not working in the spa. I don’t know why this is such a problem, but hot tubs seem to break down all the time everywhere. 2. Housekeeping does not give you time to answer the door. She knocks and opens the door immediately, as she’s knocking. Luckily, we were dressed. 3. “Wellness Checks?” - a police officer came to our room 3 times, claiming that they are required to “see the face” of the occupant of the Do Not Disturb sign has been out for 48 hours. 1st time was the day after we arrived. Not 48 hours after, closer to 12 hours. We were at an event all day, came up to change for a banquet, put out the sign, and 10 minutes later, wellness check. Had another one the next day. Again, not 48 hours. We are at the pool all day, come up to shower to go hit a show, put out the sign, and before we left, the police are there again, same reason. Same thing the 4th day. At no time was the Do Not Disturb sign out for more than 20 minutes. So, either the hotel or the police are lying about the policy. We were not at the hotel long enough for there to have been 3 48-hours after periods. We complained and got brushed off.

jodiea934

The management needs retraining. I was told they would wave the resort fee upon check in they refused to follow threw with there promise and as many people that where there for there awards and booked the ball room trust me they are going to loose a lot of customers over this especially when we were told they would wave the fee and now refuse to so everyone there for the awards will be leaving negative Reviews because they are wrong for this, and there lies now I know why they are only a 3-star rating even called 3 weeks ago prior and spoke to the front desk manager, and she said she would waive it she was nasty on the phone basically calling me a lier, but it's okay they will lose a lot of revenue for this

afS5169JT

I had a 3 day stay (Friday to Monday) and the water was turned off without notice every single night for about 5-6 hours. The shutoff time was around the same time every night, so it didn't appear due to an emergency. This should have been communicated prior to check in or at the very least upon check in. I wouldn't have stayed at this time had I known this. On the plus side, the employees that I interacted with were all very friendly and helpful.

Facilities Details

Pool

Free Parking

Free Wifi

Spa

Sauna

Fitness Center

Designated Smoking Area

Shops (on site)

On-site accessible self parking

Ticket Service

Casino

Toiletries

Bowling

Elevator

Accessible concierge desk

Vending machine

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Kids facilities

Proposal spot

Baggage Storage

Business Center

24-Hour Front Desk

Outdoor Pool (seasonal)

Snack Bar

Desk/workspace

Valet Parking

Hair/Beauty Salon

ATM on site

Pool

Free Parking

Free Wifi

Spa

Sauna

Fitness Center

Designated Smoking Area

Shops (on site)

On-site accessible self parking

Ticket Service

Casino

Toiletries

Bowling

Elevator

Accessible concierge desk

Vending machine

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Kids facilities

Proposal spot

Baggage Storage

Business Center

24-Hour Front Desk

Outdoor Pool (seasonal)

Snack Bar

Desk/workspace

7 Available Room Types

Strip View 1 King Bed Non Smoking

Non-smoking

Air Conditioning

Blackout curtains

Daily housekeeping

Free Wifi

Clothes Rack

Internet [LAN]

Towels

Free Toiletries

Sleep comfort items

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Wifi (Surcharge)

Room service [24-hour]

Strip View 2 Queen Beds Non Smoking

Non-smoking

Air Conditioning

Blackout curtains

Daily housekeeping

Free Wifi

Clothes Rack

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

DVD/CD player

Wifi (Surcharge)

Room service [24-hour]

Suite, 1 King Bed, Non Smoking

Non-smoking

Air Conditioning

Blackout curtains

Daily housekeeping

Free Wifi

Clothes Rack

Internet [LAN]

Towels

Free Toiletries

Sleep comfort items

Shower

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Wifi (Surcharge)

Room service [24-hour]

Deluxe Room, 1 King Bed, Non Smoking

Non-smoking

Air Conditioning

Blackout curtains

Daily housekeeping

Free Wifi

Clothes Rack

Internet [LAN]

Towels

Free Toiletries

Sleep comfort items

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Wifi (Surcharge)

Room service [24-hour]

Deluxe Room, 2 Queen Beds, Non Smoking

Non-smoking

Air Conditioning

Blackout curtains

Daily housekeeping

Free Wifi

Clothes Rack

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

DVD/CD player

Wifi (Surcharge)

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Outdoor Pool (seasonal)

Sauna

Parking and Transportation

Free Parking

Valet Parking

Food & Drink

Vending machine

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Activities

Bowling

Entertainment and Family Services

Casino

Meeting stationery

Kids facilities

Business Facilities

Business Center

Shops

Shops (on site)

Hair/Beauty Salon

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

On-site accessible self parking

Toiletries

Elevator

Accessible concierge desk

Accessible route to the registration desk

Pool

Accessible public restrooms

Proposal spot

Desk/workspace