Bedford Hotel

Location ideal. Spotless clean. Booked, prepaid a Suite for the 4th of July weekend. At check-in, was told by front desk clerk Suite not available. He then called someone in management who told me I will received a 30% adjustment of payment done that will be transferred to original form of payment (PayPal through Booking.com). I accepted the downgrade and went to room 1409. Stay uneventful but the size of Tuna Tartare dish at the bar. I was given a knife and fork but actual plate was 4 tiny crackers with minuscule tuna portions on top, easily eaten in one bite, no need to touch utensils. Spain's tapas are main course dishes in comparison. I gave the hotel a Discover card for incidentals. Yet, the adjustment in room price was done BUT difference transferred to a Mastercard which IS NOT MINE, as shown in copy of room account I requested at check out. I contacted the hotel by email with a detailed explanation but no one bothered to even acknowledge receiving it. The 30% adjustment as calculated by hotel is US$ 152.21. Again, I was promised a refund but adjustment monies went to neither PayPal or Discover, the only forms of payment I used at The Renwick. Who owns that Mastercard ending in 8979 is a mistery to me. In sum, I was cheated out of the booked Suite and the adjustment in price. Double whammy. Even though the amount of money is small, what matters is the principle. I was given a cheaper room instead of what I paid for, I am entitled as promised to get a refund. So be aware if a similar scenario arises when visiting The Renwick. A shame, weekend in NYC was otherwise amazing.

We had an absolutely wonderful stay at The Renwick Hotel. From the moment we arrived, every member of the team made us feel genuinely welcome. The hotel itself is beautifully presented, the rooms are comfortable and well maintained, and the location is perfect for exploring New York. A special thank you to Suresh, who went above and beyond to make our stay memorable. His professionalism, warmth, and willingness to help with anything we needed truly stood out. It’s rare to come across someone who consistently delivers such exceptional customer service, and he is a real credit to the hotel. Thank you to all the staff at The Renwick for making our visit so enjoyable. We wouldn’t hesitate to stay here again and highly recommend it to anyone visiting New York

Suresh has been amazing, so accommodating we have appreciated the great service