Best Western Plus Seaport Inn Downtown

Great location if planning to explore seaport. There was some confusion about our room since we booked with third party. The room we had was apparently an upgraded room but was a pretty standard hotel room. The parking garage they recommend also requires validation for the rate the hotel lists online, so be sure to ask the parking garage for a receipt to bring to the hotel!

Wonderful stay overall. The hotel was beautiful, the rooms were spotless, and the location was incredibly convenient with a great view of the Brooklyn Bridge. What really stood out, though, was the staff — everyone was so courteous, friendly, and genuinely helpful throughout our stay. Their hospitality made the experience even better. Highly recommend!

Had a horrible stay and not given enough of a discount to make up for it. Major brick work was happening from 9a-5p, M-F which was extremely loud chiseling directly on the walls of our room. THEY ABSOLUTELY SHOULD HAVE CLOSED DURING THIS MAJOR CONSTRUCTION. At the very least, they should have warned their customers and offered to find us new accommodations and enticed us to stay with a 50% discount. They charged us 5-star prices and only discounted me $500 plus the resort fees, but didn't even give me the entire amount. They also promised to comp one of our breakfasts but didn't. I have chased them on these to no avail and am finally done. Pros: *Location is good if you don't mind a few blocks walk to a subway station. But South Street Seaport is quaint. *We had a spacious room with a soaking tub (but paid a lot extra for it and could not enjoy it during daytime hours). *Friendly staff members who felt bad for us Cons: *Construction noise all day everyday *Priced too high. This is not a high-end hotel, but the owners seem to think it is. *A/C and Heat worked well but was so loud we could not stand it. Will not stay here again for that reason alone. *Closet door was broken and made it unusable. *No dressers to unpack into. A couple drawers in closet that didn't open. *No seal on shower door so bathroom flooded every time we used it. *Sink was clogged *Bed not that comfortable (too stiff) *Continental breakfast was supposed to include coffee, 2 muffins, 2 overnight oats and fruit. Each day they were out of either decaf coffee or muffins. *Service at breakfast was friendly but very slow. *Window curtains were off their hooks. Shows poor Quality Control at hotel. *Was told by one staff member that they charge exorbitant rates for balcony rooms on 4th of July even though they don't face the fireworks. BEWARE!