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Reviews from Guests

4.0/5

tripadvisor

1,955

Reviews

from real guests

georgam445

5

/

5

Went into the wheeltapper bar , Anna served us and was so friendly and made the experience so nice , she was so pleasant and would come back again due to her excellent service!!!

771emcc

5

/

5

Really enjoyed my stay at this hotel. Travelled from Ireland for a short visit. Ideally situated within a short walking distance from 5th Avenue and subway stations. The hotel has an 'old world' charm and the Irish memorabilia helped me feel at home! It was quiet- I had a room on a high floor at the rear- there are not too many rooms per floor and so very little foot traffic on the corridors. The room was spotless - a credit to housekeeping-and the bed was so comfortable. Breakfast was delicious. There is a small bar with a pleasant atmosphere. Chris and all his staff were very welcoming .I would definitely return and highly recommend.

HonestEvaluator

3

/

5

We stayed at this hotel for one evening midweek. Upon our arrival at about 11am, the people working in reception were not particularly warm or welcoming, somewhat brusquely explaining to us that our room was not yet available, even though we did not ask for our room, nor did we expect it to be ready that early. Instead, we asked if we could check our bags at the bell desk, and said we’d be back at the regular check-in time of 4pm. When we returned at around 4:30, there was only one person at the reception desk, although there were 4 people ahead of us. While we waited, my friend decided to get our luggage at the bell desk, and literally waited for a full 10 minutes until someone finally showed up to get our luggage—there was absolutely no one at that desk. Meanwhile, the receptionist, who clearly saw my friend waiting, made no effort to look for or call the bellman. Clearly this hotel is understaffed or uninterested in welcoming guests properly. When it was finally my turn for check-in, there was some confusion about my having a room even though I’d confirmed it that morning when we arrived. Finally we got our luggage and room, but there was no apology at all for the wait. Not a great check-in experience. The room itself was average at best, and quite dark because it faced the back. The bathroom was tired and in need of refurbishment. It was clean however, but not at all fresh. The hotel lobby is minimal with no real place to sit down (other than maybe 2 simple chairs by the elevator). As a result, there’s nowhere to really relax if you’re waiting or meeting other guests. Other than a relatively convenient midtown location, there’s nothing about this hotel or its staff that would make me want to return.

Facilities Details

Free Wifi

Spa

Laundry

Express Check-in/Check-out

Bicycle Rental

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Self Parking

Concierge Service

2 Available Room Types

Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom
Suite, 1 Bedroom

Suite, 1 Bedroom

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Telephone

Telephone

Desk

Desk

iPod dock

iPod dock

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Free Wifi

Free Wifi

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Fold-up bed

Fold-up bed

Room service [24-hour]

Room service [24-hour]

Deluxe Room, 1 Queen Bed
Deluxe Room, 1 Queen Bed
Deluxe Room, 1 Queen Bed
Deluxe Room, 1 Queen Bed
Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Telephone

Telephone

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

iPod dock

iPod dock

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Shower

Shower

Free Wifi

Free Wifi

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Bicycle Rental

Self Parking

Front Desk Services

Express Check-in/Check-out

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator