Park South Hotel

I stayed at this Hyatt for a short work trip, and the check-in experience was honestly very disappointing. I was checked in by Diego at the front desk. I understand everyone can have a bad day, but this felt like more than that. There was no greeting, no recognition of my Globalist status, and the attitude was rude and disrespectful from the start. When I asked about a room upgrade, Diego told me everything was sold out, even though the Hyatt app was still showing room availability. What bothered me the most was that he seemed to imply I could tip him for a better room. That felt completely unprofessional and inappropriate. I really hope corporate looks into this, because this kind of experience is unacceptable and honestly not what I expect from Hyatt.

From the moment we arrived everyone made us feel so welcome from door to reception to room service. Treated us like family, notable mentions Chuck & John and everyone one on reception during our visit. Rooms clean comfortable & great space. Lobby beautiful & ambiance so relaxing. Definitely return Brilliant locations & great for families thanks team 🙏🫶

We regularly visit NY and have stayed in many different hotels in many different areas of the city. If you are bringing a car and want to be in the Midtown area, this a great option. They have valet, but there is also a parking lot directly across the street from the hotel. Rates are typical for the area. And although you are in a busy area, the street the hotel is on has surprisingly little traffic. The hotel itself feels boutique and has a restaurant and bar area. We appreciated that our Hyatt status was recognized. The king suite was very roomy for a NY hotel with a great shower and comfy bed. Special shout out to Crystal, who is a gem and made sure at both check in and check out that we were happy with our stay. We will definitely stay here again the next time we drive into the city.