Showboat Atlantic City

We stayed 4 nights and room service did not come once. We had to take fresh towels from the cart and use the tissues as toilet paper when we ran out because the front desk/ guest services never picked up the phone.The bedding was old and soiled. My daughter’s sheets had tomato sauce on it. Waited on line for front desk 1 hr to receive assistance. WiFi was not stable and unable to support television play. Elevators were old and did not operate correctly taking passengers to the wrong floors. The double queen rooms don’t have coffee makers in the room as advertised.

Showboat is not what we expected it to be. The atmosphere is dark and dirty. Even though there are people who clean, it still looks dirty. The website is very misleading when it comes to booking a room. We had booked 2 rooms and one was supposed to be a suite. Our room numbers were 1707, 1709, and 1711. Well the suite consisted of a regular room with an adjoining room next door. You had to open the doors in between. As far as calling for any service, the buttons on the phone were removed so when you called the operator the phone rang forever and then you would get disconnected. This was an ongoing problem with all the rooms. The ice machine on our floor was broken. The safe in room 1711 was broken. Some of the elevators buttons weren’t lit so you could see what floor it was going to. The couch had a big stain on it . We had to get on a list to have our rooms cleaned. When my family returned to their room 1709 on Wednesday the door had been left open. They cleaned the room but left the door ajar. Luckily we came back when we did. No one was around. My husband and I were in room 1711 and before we went out on Thursday we called down to have our room cleaned. The guy said okay. This was around 11:00 a.m. When we got back to the room around 6:00 p.m., it had not been cleaned. I tried calling downstairs and yet again issues with the phone. I kept trying time after time. Around 9:00 p.m. I finally got someone on the phone and she said she had a lot of guests and when she got a chance she would tell housekeeping. We waited until around 11:00p.m. and nothing. We were checking out on July 17th so we had no clean towels, washcloths or anything for in the morning. We went to bed and I woke up around 2:00a.m. and tried calling again. A lady answered and I explained to her what happened. She was very apologetic. She said her supervisor was there and she was going to tell her what happened. She radioed a security guard to see if he could get us towels and stuff. She said she was not supposed to do that but what happened to us was unacceptable. The guard brought up the towels and washcloths around 3:00 a.m. The lady said that they would waive our hotel fees as a courtesy for our trouble. She said there was no reason for what happened. She also looked at the computer log and saw the numerous times that I tried to call. This was a nightmare. I will never visit this place again and I will let friends and family know about our experiences. Whoever is getting money for this is putting it in their pockets instead of the hotel where it’s desperately needed! Never again!!

While I enjoyed the central location and the waterpark—where the staff was exceptionally kind and helpful—the rest of my experience was deeply disappointing. We stayed in a two-queen room on a high floor, and despite paying for an upgrade, the room was run-down and the linens were not clean. When I requested new linens, I was told it wasn't possible and that a room change was required. I waited at the front desk for 45 minutes and was told I would receive a call when a new room was ready; however, that call never came. As a result, I spent the night sleeping in a chair while my three children shared the one bed. Furthermore, the 15th floor was in an unacceptable state. There was trash in the hallways, food and other stains on the walls, and the carpets were very dirty. To conclude the stay, I paid an additional $50 for a late checkout, yet my key stopped working at 11:00 AM. I eventually had to be escorted by security to retrieve my belongings. While the security team was professional, the front desk staff was noticeabl unfriendly. Although we would consider visiting the waterpark again, we will not be staying at the resort in the future. I hope you will take this feedback into consideration to improve the experience for future guests.