HAMPTON INN BURLINGTON-MOUNT H

The toilet was leaking water and no one came to see about it... so just used up all of our towels to soak up the water.

We arrived at 2:45 for a 3 pm check-in. Denied. Told to have a seat and talk to chat amongst ourselves. Front desk Staff did come get us after three to kindly check us in and they were kindly professional. We go into the room noticing there are no comforters on the bed, only sheets. Also; noticed there was a large black stain on pillowcase and a stain on floor. Later; opened the microwave for use, which was disgusting inside. I had to wash the microwave plate in the bathroom sink in order to use. I noticed at that time the toilet paper was stored on the back of the toilet as the bar was missing for the dispensary. Also, shorted towels for the two. We did ask front desk for a comforter, new pillowcase and we’re told they were not available because they were short of items. Not the hotels fault, but next day; the fire alarm goes off early morning due to someone smoking according to what was told to me by the fire department. No discount nor credit will be provided by company. I would not recommend this place! Even the expected provided “breakfast” was not. Coffee was empty, which was a large inconvenience. There were no muffins or bagels available. Overall, it was very disappointing stay. I can’t recommend this particular hotel.

We stayed at this so called 3-star Comfort Inn in New Jersey from July 4 through July 6, and it was one of the worst hotel experiences I've ever had. From the moment we arrived, the stay was a nightmare. The property was poorly maintained, cleanliness was unacceptable, and the room did not meet even basic expectations for comfort or hygiene. The overall condition of the hotel made it difficult to relax or even enjoy our trip. The service was equally disappointing. Staff especially the General manager, were not helpful in resolving our concerns, and we felt that our complaints were not taken seriously. For the price we paid, we expected a clean, safe, and comfortable stay, but unfortunately, that was not what we received. We were also overbilled by over 30% upon checking my credit card account. I cannot recommend this hotel to anyone looking for a pleasant experience. I strongly suggest that management address the cleanliness, maintenance, and customer service issues before expecting guests to return. I should have checked the prior review of this so called hotel, and we wouldn't have stayed there I would not stay here again and would encourage travelers to consider other hotels in the area. This so called hotel should be rated 1 than a 3 star