Best Western Kachina Lodge & Meeting Center

We re-routed to Taos during a cross country roadtrip and it was hard to find a hotel. Kachina was available and the photos looked good. They are misleading - the hotel is very dated. We did have a large room but it needs work -for our purposes it was fine. The bed was good; the carpet was stained; It also needs some photos/art work on the walls. The couch sagged. It was functional. Internet access in the room was non-existent. The Owner did make a great effort to accommodate me when I complained repeatedly about the internet. I went to the lobby, where he hooked something up and I managed to work for a few hours. He said he wanted me to be happy. This is a large property that could easily add touches - upgrade the small towels; add some touches to it. There is a laundry room at the back of the property which we used and was fine.

I am writing this after just being yelled at in front of my room, by "management", Miles the person who checked us in last night. "You can checkout or you can stay, you have to decide right now!" Literally yelling at me after pounding on my door. Why? Because I requested a room change. The night before, the people above us were up stomping around until 1 AM. Then they got up at 4AM stomping about until they left at 630AM. In the meantime they came out, started their truck and left it running for 45 minutes while having a loud conversation this morning. Apparently, they are workers staying here long term. Which is why I requested the room change. I checked on hotels.com, and there were rooms available for tonight, but I was told they were sold out and would not change our room. When I brought this up to Miles, he just said, well we are not changing your room. When we got to the room the night before, the bathroom sink was still dirty, still had soap residue from before, the shower was not clean, the bottom of the toilet was dirty, spots on the bathroom wall that had not been cleaned. My wife used a washcloth to wipe the table, nightstand, and dresser tops. It came up gray and dingy. The remote still had ice cream (?) drippings on it....in this time of COVID, you would think at least that would be wiped off. After showering last night and walking around on the bare floor this morning, our feet were dirty. This was what we are paying $115/night for? Housekeeping did come clean the issues I pointed out, but they would not accommodate the noise issue. I have been coming to this motel since 1986, every time it gets worse. They spent money making the lobby look nice, but the rooms are dingy at best, and not updated. This will be our last stay here, especially after being treated like WE did something wrong. I highly recommend you stay somewhere else in Taos. Also, they don't tell you the restaurant, hot tub, and pool are closed until you get there. Can't blame COVID for that, have stayed in many hotels since, that those were open. But hey, they gave us granola bars at check-in. Miles, he is a disgrace, and we never heard from Pinder, the owner. I was told he would contact me. Stay far away from this once charming motel. No more.

this was a complete disaster they advertises a restaurant and free breakfast it was closed and there was no free breakfast !! the boiler was broken - or so they said - so there was not heat in the room and the outside temp was 30 degrees they said use the ac / heat unit to warn up the room it worked for the bed room but did not heat the ice cold bath room there were bugs in the shower and all the surfaces - counter tops etc were super dirty