Hilton Albany

3.0 / 5

•

40 Lodge St, Albany, NY, United States 12207

Reviews from Guests

3.0/5

1,852

Reviews

from real guests

amissionarysdaughter

I have learned that people are usually quick to leave reviews when they have a bad experience, but not nearly as quick to recognize excellence. I try to do the opposite. I’m currently staying at the Hilton Albany while in town for a funeral, and during what has already been a difficult trip, Tina, the Front Office Manager, made a lasting impression. The lobby was incredibly busy, and it seemed like everyone needed something at the same time. As I waited for assistance, I had the opportunity to simply observe her. Customer after customer had questions or concerns, employees came to her for guidance, and through it all, Tina never seemed rattled. What impressed me most wasn’t just that she solved problems—it was how she solved them. She remained calm, patient, professional, and genuinely kind. Her responses were consistently, “Sure, we can make that happen,” and she treated every person with respect. She never appeared frustrated or overwhelmed, even though I know she had every reason to be. As someone who values great leadership, I was thoroughly impressed. Hilton made an excellent decision in hiring Tina because she represents your brand exceptionally well. If you’re ever in the Albany area, I highly recommend staying at the Hilton Albany. And if you’re fortunate enough to be helped by Tina, you’ll understand exactly why I’m taking the time to write this review. Thank you, Tina, for making a difficult trip just a little bit easier.

Liylly

Perfect hotel for a State Capitol visit! Room was ok, but the bathroom was tiny! We had access to the food lounge! We enjoyed very much snacks and breakfast! Although advertised that parking lot was on site, it was not really close to main lobby! We had 2 large suitcases and 2 smalls to carry ! My complaint! Rude lady in the front desk! We are brazilians, we are not fluent in English! That lady spoke very Fast and we couldnt understand her ! I asked her to repeat, but she told me that she was not supposed to speak Portuguese! I havent asked her so, just to speak slowly! Her name sounded like Shirene,but as it was hard to understand her, and as her badge was covered, I cant assure it was her name! Our check in time was about 4 pm 20, July.

ViralAhmedabad_India

Only 4 star hotel in beautiful Saratoga springs. But very old hotel with no updates and newly renovated rooms which is essential. Pool needs also updating. The resturantust also become contemporary. Staff is super and friendly.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

English Spoken

Face coverings on staff

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Vending machine

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Finnish Spoken

Invoice provided

Restaurant

Rooms sanitized between stays

Car park [on-site]

Daily Housekeeping

Shared Lounge/TV Area

Staff trained in safety protocol

Hair/Beauty Salon

24-Hour Front Desk

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Game Room

Body thermometer

Laundry

Hindi Spoken

Daily disinfection in common areas

Anti-viral cleaning products

Norwegian Spoken

Facilities for Disabled Guests

German Spoken

Car park [charges apply]

Fax/Photocopying

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Spanish Spoken

Hebrew Spoken

Ironing Service

Room Service

Dry Cleaning

Karaoke

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Contactless check-in/out

Library

Elevator

Protective screens in common areas

Dutch Spoken

Cashless payment service

Hot water linen and laundry washing

Cash withdrawal

Icelandic Spoken

Korean Spoken

Smoke-free property

Portuguese Spoken

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

English Spoken

Face coverings on staff

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Vending machine

Free face masks

Safe dining setup

10 Available Room Types

Room, 1 King Bed, Accessible

Heating

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Hair dryer

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Toiletries

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Fold-up bed

Laptop workspace

Microwave

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

iPod dock

Towels

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Iron

1 KING BED SUITE

Air Conditioning

Radio

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

1 KING BED EXECUTIVE FLOOR SUITE

Air Conditioning

Radio

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

1 KING BED MOBILITY ACCESSIBLE W/ BATHTUB

1 KING BED MOBILITY ACCESSIBLE W/ BATHTUB

Air Conditioning

Radio

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

1 KNG MOBILITY ACCESSIBLE W/ RI SHWR

Air Conditioning

Radio

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Vending machine

Breakfast service

Restaurant

Special Diet Meals (upon request)

Bar

Room Service

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Entertainment Staff

Nightclub/DJ

Invoice provided

Family/child friendly

Heating in public area

Air conditioning in public area

Karaoke

Contactless check-in/out

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Daily disinfection in all rooms

Sterilizing equipment

Face coverings on staff

Free face masks

Safe dining setup

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Body thermometer

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Languages Spoken

English Spoken

Hungarian Spoken

Finnish Spoken

Hindi Spoken

Norwegian Spoken

German Spoken

Spanish Spoken

Hebrew Spoken

Dutch Spoken

Icelandic Spoken

Korean Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Security [24-hour]

Swimming pool

Car park [on-site]

Designated Smoking Area

Facilities for Disabled Guests

Car park [charges apply]

Check-in [24-hour]

Elevator

Family Rooms