Econo Lodge Buffalo Airport

Stayed here while moving my family down to Maryland. Unfortunately one of our cats vanished while trying to check out. The staff was so helpful (especially Melissa). We all searched for 3+ hours, but couldn't find him. Due to my wife's new job starting the next day, we had to leave without our kitty. Management graciously took our contact info and pet supplies and even put up missing cat pics. A day and a half later, Orion (our Houdini cat) was finally located. He'd somehow gotten inside a couch armrest undetected even though multiple checks had been made. The staff took care of him until I could drive back up the next day to get him. I can't thank the staff enough!!

I’ve stayed at Hilton properties in all continents except for Africa and I have been a Hilton Gold member for years. Stayed one night at this property and would like to share my experience that I think show the competency and the quality of the service provided by the management and the front desk staff. I check in as usual and the front desk does the usual greeting. I asked if they need my vehicle information but I was told no. I go to my room and I get a greeting text message from the front desk using the Hilton app, all is good so far. In the morning, I go the hotel breakfast area which is right behind the front desk and everything is normal. About an hour after I return from the breakfast, I get a call on my phone from the front desk and they apparently want to talk to me about my car. At the front desk, I see my car and few other cars towed to the front of the hotel. And the front desk tells me that I have to pay for the towing, a charge that is more than the Tru cheap hotel room price. I ask and then talk to the manager and she say “we have had these notices about the parking lot paving on the elevator doors for two weeks and there is a notice at the front desk” and she points to a notice that sits among other promotional notices. Then my questions were: • Why wasn’t I told about the parking lot paving when I checked in? • Why wasn’t the parking area blocked off with cones or tape? Then she walks over with me and shows a far end door that had a notice • Why didn’t you call me before (which they did after towing) or text me (using which they greeted me the day before) or asked for the vehicle information when I checked in since you knew you may need to call vehicle owners ? • Why didn’t someone from your staff put out a notice in the breakfast area about the vehicles and ask owners to talk to the front desk? I was called about an hour after the breakfast and had I known at the time of my breakfast, everyone would have been fine To all of this, the managers response was “we have had these notices on the elevator doors for two weeks and there is a notice at the front desk”. I complained about this to Hilton and unfortunately the response was the decision is up to the local management. You can make your own judgment about the quality of service you can expect from such an incompetent staff and management. For me, this will be my first and last visit to a Tru property. I can understand why Hilton owns the Tru brand but I don’t think they have understood the damage such poor quality service can do to the Hilton brand name. Tru does not deserve the Hilton name, really disappointing experience.

Friendly and helpful staff, very clean rooms with comfortable beds, nice/modern shower/bathroom/toiletries. Good size pool, but looked a little dingy. Breakfast offered decent variety of food , eggs , pancakes, etc Overall, was a good stay!