Super 8 By Wyndham Canandaigua

Disgusting smell, throughout the hotel. Some type of 'fragrance' was used to mask the smell of mold and urine. (Pet friendly hotel). The smell worsened in the room when the air conditioner was turned on. Bedding was old, hallway walls had peeling wallpaper, rugs looked they had not been cleaned. The smell was AWFUL. We had to leave, it was that terrible. My husband gagged, and we not not fussy people. We left within 5 minutes of checking in, and will seek a full refund. Do yourself a favor AND STAY SOMEWHERE ELSE!

“Appalling and disgusting” is the only way to describe my recent experience at the Wyndham Super 8 in Canandaigua. We had tickets to attend the Chicago band concert and had found the Wyndham Super 8 to be the only place in town with vacancies. We expected “budget” hotel accommodations but were not prepared for what we experienced. Upon opening the room, we found the bed area to have crumbs on the floor with dust evident around the bases of the furniture and walls, as well as the surface areas. We had to borrow a broom, spray cleaner, and rags from a custodian who was working at the other end of the hall before we even considered unpacking. It wasn’t only a matter of poor daily cleaning. The lamp between the two beds had a partially broken/crushed lampshade. There were large lumps on a wall where nail holes had been crudely patched and not even sanded down before being painted over. There were wall areas where wires and some types of electrical equipment had been removed but not painted over. The bathroom was even more atrocious. Walls had been sloppily painted. There was dust/dirt and even a “curly” hair around the base of the toilet and floor tiles which were severely stained/moldy. There was dust/mold in the corners of the tile floor. The hair dryer and the bracket had a thick, visible layer of dust on it. The brackets for the shower curtain were rusty and dirty. Although I was brave enough to take a shower, my wife refused to do so. After the concert and getting back to the room, I had hoped to catch the late evening news. Although the TV did turn on with a “blue screen”, the cable connection wasn’t working and I was unable to get any channels. Since it was already 11:00 at night I simply turned off the lights and tried to go to sleep. If there had been enough room for the two of us, we would have considered sleeping in the car. I have used various Wyndham properties in the past and have never had any reason to complain. I cannot believe that Wyndham allows its name to be used at this property. Including local fees, I paid about $275 for my one-night stay. I assume that the prices were substantially raised from normal rates in order to take advantage of the concert situation. I have photos of all the items mentioned above (and more). I hope that someone will contact me directly to discuss this horrible experience.

Very disappointed was a lot worse than last year, room wreaked of cigarette smoke had all sorts of hair in the bathroom. The toilet seat was broke off. Only one bar of soap and two sets of towels for 5 people. They have lost our groups business.