Embassy Suites Syracuse

3.0 / 5

•

6646 Old Collamer South Road, East Syracuse, New York, United States 13057

Reviews from Guests

3.0/5

124

Reviews

from real guests

staceyc16

The hotel is in a great location just off the interstate. Check in was smooth and the front desk staff were very friendly and helpful. Hotel and room were clean, however the hotel is starting to look tired and could use a refresh. The return air vent in our room was only screwed in with one screw and the second screw was hanging by a thread. The bathroom lights around the mirror were starting to fall off at the bottom of the mirror. Some minor stains on the carpet. Bed was comfy but the pillows weren't in the best of shape and could be replaced. Over all we would stay here again if we were in the area as the hotel was clean and offered a very nice breakfast.

Scolors

: > I booked a two-night stay at this Embassy Suites expecting standard brand quality, but experienced complete operational failure: > * Missing Amenities: The pool is permanently closed, and the business center was shut down years ago. Front desk staff dismissed this by texting me: "Unfortunately, all hotels are different and offer different amenities." > * Service Failures: The evening reception ran out of food entirely. Morning breakfast ran out of basic milk and spoons for over 15 minutes, leaving guests throwing away food. > * Maintenance & Housekeeping: The bathroom light flickered constantly, leaving us virtually in the dark. No stayover housekeeping or towel service was provided. > * Management Handling: When I asked for a corporate escalation contact, Front Office Manager Steve Y. claimed he "didn't know" the Hilton corporate email address. When I escalated the issue with text evidence to General Manager Christine Penrose, she eventually agreed in writing to issue 80,000 points to settle the dispute. However, she subsequently called me to abuse and instruct that I not contact her or the hotel again (when i had never before called her or the hotel only contacted hilton customer care) and claimed the points would take 30 days??. > * Zero Accountability: It has now been weeks. I forwarded all documentation to Priceline and Hilton Corporate. Neither party has provided a resolution, honored the GM's written commitment, or issued a refund. > A property that abandons core brand standards, operates like a budget motel, and fails to honor written management commitments does not deserve the Hilton name. Avoid this location.

dcwight

I was in 6 different hotels during my recent trip to The States with my Wife, Son, his Wife and 2 Grandchildren 3 of which were Hilton and 3 others and this was the best unfortunately it was only for 1 night. Check in was quick and efficient and everything was explained to us. My Wife and I obviously shared a room which was very good. The overall ambience of the property was good clean and bright and I found the stall helpful and polite. It was also Good to get a hot Breakfast made to order with proper cutlery instead of the lukewarm stuff and plastic cutlery which we had at other Hotels. Overall this is the only one visited I would recommend.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Catalan Spoken

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

BBQ Facilities

Projector/LED display

Finnish Spoken

Slovenian Spoken

Invoice provided

Restaurant

Rooms sanitized between stays

Adults Only

Lithuanian Spoken

Estonian Spoken

Car park [on-site]

Ticket Service

Shared Lounge/TV Area

Staff trained in safety protocol

Hair/Beauty Salon

Shoeshine

24-Hour Front Desk

Physical distancing of at least 1 meter

Casino

Temperature check for guests and staff

Computer station

Honeymoon Suite

First aid kit

Game Room

Body thermometer

Laundry

Hindi Spoken

Daily disinfection in common areas

Anti-viral cleaning products

Facilities for Disabled Guests

Fax/Photocopying

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Air conditioning in public area

Spanish Spoken

VIP Room Facilities

Ironing Service

Room Service

Car park [free of charge]

Slovak Spoken

Dry Cleaning

Indonesian Spoken

Fruits/snacks

Sanitized kitchen and tableware items

Snack Bar

Contactless check-in/out

Elevator

Alternative meal arrangement

Protective screens in common areas

Garden

Meeting stationery

Cashless payment service

Hot water linen and laundry washing

Cash withdrawal

Suit Press

Hypoallergenic room available

Icelandic Spoken

Allergy-free rooms

Shops (on site)

Pool facilities

Korean Spoken

Smoke-free property

Portuguese Spoken

Lao Spoken

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Catalan Spoken

Swimming pool

Wired Internet

10 Available Room Types

2 ROOM SUITE-1 KING BED-NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Hair dryer

Ironing Facilities

Microwave

Sitting Area

Sofa

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Hair dryer

Ironing Facilities

Microwave

Sitting Area

Sofa

3 RM STE 2 KING BEDROOM W/ SOFA 1 BATH NONSMK

Air Conditioning

Bathroom

Cable Channels

Hair dryer

Ironing Facilities

Microwave

Sitting Area

Sofa

2 Doubles Suite, Non Smoking

Telephone

Non-smoking

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Desk

Toiletries

iPod dock

Towels

Sleep comfort items

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

DVD/CD player

Clothes Rack

Sitting Area

Microwave

Room service [24-hour]

Executive, One King Bed, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Desk

Toiletries

iPod dock

Towels

Sleep comfort items

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

DVD/CD player

Clothes Rack

Fold-up bed

Microwave

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

BBQ Facilities

Breakfast service

Restaurant

Bar

Room Service

Fruits/snacks

Snack Bar

Alternative meal arrangement

Buffet-Style Restaurant

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Laundromat

Entertainment Staff

Nightclub/DJ

Projector/LED display

Invoice provided

Casino

Family/child friendly

Heating in public area

Air conditioning in public area

Contactless check-in/out

Meeting stationery

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Shops (on site)

Common Areas

Shared Lounge/TV Area

Game Room

Shared Kitchen

Cleaning Services

Daily disinfection in all rooms

Sterilizing equipment

Face coverings on staff

Free face masks

Safe dining setup

Rooms sanitized between stays

Staff trained in safety protocol

Shoeshine

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Body thermometer

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Catalan Spoken

Hungarian Spoken

Finnish Spoken

Slovenian Spoken

Lithuanian Spoken

Estonian Spoken

Hindi Spoken

Spanish Spoken

Slovak Spoken

Indonesian Spoken

Icelandic Spoken

Korean Spoken

Portuguese Spoken

Lao Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Security [24-hour]

Outdoor recreational features

Swimming pool

All Spaces Non-Smoking (public and private)

Adults Only

Car park [on-site]

Designated Smoking Area

Computer station

Honeymoon Suite

Facilities for Disabled Guests

Heating

Check-in [24-hour]

VIP Room Facilities

Car park [free of charge]

Elevator

Garden

Hypoallergenic room available

Allergy-free rooms

Pool facilities

Family Rooms