Holiday Inn Express Hotel & Suites West Point-Fort Montgomery By IHG

3.0 / 5

•

1106 Route 9W, Fort Montgomery, New York, United States 10922

Reviews from Guests

3.0/5

201

Reviews

from real guests

KDeschaine1

Ugh. The walls are super thin at this hotel. Do not let them give you room 101- you can literally hear every time the housekeepers turn on the water in the laundry room and every word of their conversations. Also, I feel like my stay was cursed. I flew in on the redeye and arranged with the hotel ahead of time to make sure my room wasn’t resold and that I could check in early morning and get some sleep before a wedding I was going to at West Point. Front desk was great but then I got a call from the front desk at 11am asking me to check out- right in the middle of the 3-4 hours of sleep I was trying to get on the morning that I arrived. (I wasn’t checking out until the next day). Then, the next day, the alarm went off at 6:30 am for no reason related to me. The bed was comfortable but the thin walls and failing blackout shades warrant 2 stars.

craigwF5490EO

We have always been satisfied staying at Holiday Inn anytime we travel. This was our first time at this particular one and the front desk personnel that we interacted with were not as friendly and caring as other ones. The room was pretty clean aside from some sort of stains on the flooring. The bathroom was clean but could have used some towel hangers near the shower. The only towel hangers were outside the bathroom in the entry hallway next to the mirror which didn't make much sense. We stayed for 2 nights and we did not want the room cleaned after the first night. I went to the front desk to ask for a do not disturb sign to hang on the door handle as there was not one in our room and the front desk could not find one for me even after going into empty rooms to look for one. They said they would let housekeeping know not to go in the room. When we came back from our day, the room had been cleaned, beds made, new towels. The first night we went to look at the pool at 8:30 p.m. and it was already closed even though it was suppose to be open until 9:00 p.m. Over all it was a good experience and we would stay again.

Castle88

Stayed here one night for a wedding at Bear Mountain Inn on 10/05/24. The female at check in was very accommodating , she provided us a quiet room on top floor room ( room 310, not facing route 9 ). The room was recently renovated and cleaned. The Ac unit was also very quiet. The free breakfast was good and coffee was hot. The reason I gave this review a 3 stars ( Average) because my in law’s room was at first floor slightly across the conference room. The hotel rented the conference room and became a party room, therefore, my in law can not sleep until midnight due to the party music noise issues .

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Contactless check-in/out

Library

Non-smoking Rooms

Car park [free of charge]

Hiking

Canoeing

Entertainment Staff

Wi-Fi in public areas

Horseback Riding

Temperature check for guests and staff

Grocery Deliveries

Heating in public area

Smoke-free property

Car park [on-site]

Skiing

Japanese Spoken

Daily disinfection in common areas

Air conditioning in public area

Latvian Spoken

Bicycles

Spanish Spoken

Laundry

Souvenir/Gift Shop

English Spoken

Shared Lounge/TV Area

Free face masks

Room Service

Staff trained in safety protocol

Wired Internet

Physical distancing of at least 1 meter

Vending machine

Hair/Beauty Salon

Hand sanitizer

Adults Only

Hungarian Spoken

Invoice provided

Elevator

Game Room

Protective screens in common areas

Car park [nearby]

Lockers

Face coverings on staff

Korean Spoken

Daily Housekeeping

Ironing Service

Facilities for Disabled Guests

Fishing

Icelandic Spoken

Suit Press

Golf Course (within 2 miles)

Casino

Tours

Hot water linen and laundry washing

German Spoken

24-Hour Front Desk

Daily disinfection in all rooms

Nightclub/DJ

Indonesian Spoken

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Contactless check-in/out

Library

Non-smoking Rooms

Car park [free of charge]

Hiking

Canoeing

Entertainment Staff

Wi-Fi in public areas

Horseback Riding

Temperature check for guests and staff

Grocery Deliveries

Heating in public area

5 Available Room Types

Standard Room

42 Square Meter

Entire unit wheelchair accessible

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Daily newspaper

Heating

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Window

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Individual air conditioning

Safe

Non-smoking

Shower

King Suite

42 Square Meter

Entire unit wheelchair accessible

Transfer shower

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Individual air conditioning

Safe

Non-smoking

Shower

2 Queen Standard

42 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Individual air conditioning

Safe

Non-smoking

Shower

1 King Standard

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Cable Channels

Telephone

Air Conditioning

Heating

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Wardrobe/Closet

Ironing Facilities

Safe

Non-smoking

Shower

Junior Suite

42 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Microwave

Refrigerator

Carpeted

Desk

Sitting Area

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Individual air conditioning

Non-smoking

Shower

Facilities Details

Pool and Spa

Sauna

Fitness Center

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast service

Grocery Deliveries

Buffet-Style Restaurant

Room Service

Vending machine

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Hiking

Canoeing

Horseback Riding

Skiing

Fishing

Golf Course (within 2 miles)

Entertainment and Family Services

Contactless check-in/out

Entertainment Staff

Heating in public area

Smoke-free property

Kids club

Air conditioning in public area

Invoice provided

Family/child friendly

Casino

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Library

Shared Lounge/TV Area

Game Room

Cleaning Services

Temperature check for guests and staff

Daily disinfection in common areas

Laundry

Free face masks

Staff trained in safety protocol

Physical distancing of at least 1 meter

Hand sanitizer

Protective screens in common areas

Face coverings on staff

Daily Housekeeping

Ironing Service

Suit Press

Hot water linen and laundry washing

Daily disinfection in all rooms

Languages Spoken

Japanese Spoken

Latvian Spoken

Spanish Spoken

English Spoken

Hungarian Spoken

Korean Spoken

Icelandic Spoken

German Spoken

Indonesian Spoken

Internet Access in public areas

Wi-Fi in public areas

Internet

Wired Internet

Free Wifi

Miscellaneous

Non-smoking Rooms

Car park [free of charge]

Car park [on-site]

Bicycles

Adults Only

Elevator

Family Rooms

All Spaces Non-Smoking (public and private)

Car park [nearby]

Designated Smoking Area

Facilities for Disabled Guests

Tours

Check-in [24-hour]