Inn at Great Neck

The price of this room in no way reflected the value. We were here for a reunion. The bottleneck of valet parking and kitchen is baffling. They knew exactly how many folks would be here. Our friends waited an hour to order breakfast and another hour to receive it, so they missed some of the weekend activities. None of the rooms had heat. Our room phone was not working so we couldn't even request a space heater. Everyone was courteous. The building itself is lovely. We had a buffet which was not replenished expediently so many folks thought they had run out. Overall, this hotel needs to tighten up their ship.

Booked a block of rooms for wedding months ago and not well organized from start. Charging guest wrong rates until we questioned them, misinformation about transportation and amenities. At the very last moment learned there was « no brunch » for guest, learned that this was separate cost, we would have been happy to pay and arrange from day one. Some guests complained rooms were not clean.

I love that this hotel is in the heart of Great Neck and it should be the showcase there and I hope they do well but it must have a lot of competition or it has lost market share in some way. It is beautiful with its Art Deco theme but sadly it does need some TLC in some areas. On my first day there of course you don't notice things but then second day I notice the toilet seat was loose, the wall sockets would not hold the plug for my phone. The Keurig supplies were not replaced, i.e. the envelopes with sugar etc. Put some stirrers on the tray and a few creamers and sugar separately. The lotion pot in the bathroom did not work at all and I was told I could take the top off and use my hands and I did respond that it was disgusting to do that but was assured new containers were being delivered. The free standing AC was controllable but when on it was noisy and hard to sleep with so we cranked it up to cool the room and then slept with it off. On the front of the hotel it was quiet albeit a Pizza place is opposite with people outside. The railroad is, I think, on the back of the hotel. On my second night we wanted a snack from room service but sadly I do not think they have room service as there is no room menu. There is absolutely no information in the room about Great Neck and surrounding areas to visit and no information about how the hotel works or hours of restaurant, etc. Where are the info books you get in 4/5 star places? There is 24/7 coffee/tea station in the lobby which also serves for the restaurant at breakfast time too. I did go to the reception desk to complain about the above and was greeted by someone purporting to be the manager without a jacket or tie on and just standing looking at a lot of paper mess on the desk. He did not greet me at all and I had to ask him if he was the duty manager which he said he was. He did note the items I spoke about but is this really the image of this hotel? I tried calling down to order food but none of the buttons on the phone connected but at reception I was told all I had to do was press "zero". Why have that phone then? On Saturday, we came down as usual but the restaurant was in darkness and no one was there but an elderly gent who came down behind us called out to someone in the kitchen who appeared. We asked if we could get some breakfast and was told to use one of the menus which was on the desk and we could order something, which we did. Why is there no information about this anywhere when this is supposed to be a boutique hotel in a major part of New York. I definitely think the place is beautiful, and an absolute asset to the town and it was very clean but they need to jack up their service for visitors and make it look that way. The food we had was avocado toast which was well prepared and hot and so we enjoyed out last day in semi darkness eating our food. The seating in the reception area is Art Deco but very uncomfortable if you are waiting for a lift to come for you. You would not want to sit and read your paper sitting in those chairs. I would return to the hotel again as it was very convenient for us with family in the area and I do wish them well in this economy because the room rates are high. In my opinion they should be encouraging outsiders to come and visit the great areas surrounding Great Neck, the shopping, the convenience of being close to the LIRR for Manhattan. It has it all there. We visited Westbury Gardens and it was beautiful and lush and had beautiful gardens and a cafe.