SureStay Plus Hotel by Best Western Highland Poughkeepsie

3.0 / 5

•

3423 Route 9 W, Highland, New York, United States 12528

Reviews from Guests

3.0/5

Reviews

from real guests

Journey139993

They just are unable to accommodate you for any changes. No microwave, no luggage holder, no room on a Sunday when room smells of chemicals. Smells like insecticide, extremely unhealthy and insensitive to people’s needs.

20tingl

This is the worst hotel with the most unprofessional staff and management! The attitude of the employees is absolutely terrible. We made a reservation for November 1-2, confirmed it by phone on October 30, and specifically requested a non-smoking room. When we arrived for check-in, we were shocked to find that our reservation had been randomly canceled, despite never canceling it ourselves. The staff outright lied, claiming that we had canceled the booking, and refused to take responsibility for their mistake. The General Manager's attitude was equally unacceptable. This experience has been incredibly frustrating, and I strongly advise others to avoid this hotel. They ruined our vacation. Please do not believe their any reply; they are always lying! We did not check in at all that day! Not only did the hotel fail to help us resolve the issue, but their attitude was also extremely poor! In the end, we had to find another hotel ourselves. Do not trust this hotel; the management is awful! They not only completely failed to help us, but they also kept lying. We have already filed a complaint! If you book this hotel, there’s a good chance that your reservation will be canceled without notice. When you arrive, they will claim that the customer canceled it, lying and shifting the blame. Customers are left with no choice but to spend more money to find another hotel at the last minute.

S4714DTdavec

As soon as we checked into the room, we found the toilet to be dirty and the bathtub did not look like it was cleaned in quite a long time. As we always bring wipes, we wipe down the toilet and the sink area as we do not have a lot of time Due to a wedding. We were attending an hour later upon returning to the room after the wedding, pulling the sheets back we found them to all be wrinkled, including the pillows and a hair in the bed. It became quite obvious the sheets had not been changed from the prior guest, nor had the bathroom been cleaned very well. The room did not smell clean, and we made the decision to leave at that point since nobody was willing to change the sheets at that late hour, we’ve made five or six phone calls now with no return call from management. It’s an old building. There’s no elevator. It does not have a clean sent to it Our room I can tell you was not clean. I do not recommend staying here the staff while friendly at the front desk we’re not very accommodating to our issues.

Facilities Details

Free Wifi

Internet

Pets allowed

Kids club

Bar

Non-smoking Rooms

Daily disinfection in all rooms

Spanish Spoken

Casino

24-Hour Front Desk

Laundromat

English Spoken

Service animals are welcome

Car park [free of charge]

Full american breakfast

Cash withdrawal

Icelandic Spoken

Vending machine

Nightclub/DJ

Wi-Fi in public areas

Smoke-free property

Laundry

Daily disinfection in common areas

Chapel/Shrine

Facilities for Disabled Guests

Adults Only

Free Wifi

Internet

Pets allowed

Kids club

Bar

Non-smoking Rooms

Daily disinfection in all rooms

Spanish Spoken

Casino

24-Hour Front Desk

Laundromat

English Spoken

Service animals are welcome

Car park [free of charge]

Full american breakfast

Cash withdrawal

Icelandic Spoken

Vending machine

Nightclub/DJ

Wi-Fi in public areas

Smoke-free property

Laundry

Daily disinfection in common areas

Chapel/Shrine

Facilities for Disabled Guests

Adults Only

8 Available Room Types

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Window

Safe

Free laundry service

Blackout curtains

Refrigerator

Wifi (Surcharge)

Telephone

Desk

Free Wifi

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Non-smoking

Carpeted

Close-caption TV

Soundproof

Bathtub grab bar

Accessible toilet

Laptop workspace

Window

Safe

Shower chair

Free laundry service

Bar

Blackout curtains

Refrigerator

Wifi (Surcharge)

Telephone

Desk

Free Wifi

Towels

Sleep comfort items

Roll-in shower

Lowered electrical outlet

Lowered view port in door

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (with Sofabed)

Non-smoking

Carpeted

Close-caption TV

Soundproof

Laptop workspace

Window

Safe

Free laundry service

Blackout curtains

Refrigerator

Wifi (Surcharge)

Telephone

Desk

Free Wifi

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Accessible - 1 King,Mobility Accessible,Roll In Shower,Non-Smoking

Accessible - 1 King,Mobility Accessible,Roll In Shower,Non-Smoking

Roll-in shower

Hair dryer

Private bathroom

Free Toiletries

Salon

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Soundproof

Tea/Coffee Maker

Microwave

Refrigerator

Desk

Interconnecting Room(s) Available

Wardrobe/Closet

Ironing Facilities

Carbon monoxide detector

Safe

Non-smoking

Shower

Wifi (Surcharge)

1 King Bed,Non-Smoking

Hair dryer

Private bathroom

Free Toiletries

Salon

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Soundproof

Tea/Coffee Maker

Microwave

Refrigerator

Desk

Wardrobe/Closet

Ironing Facilities

Carbon monoxide detector

Safe

Non-smoking

Shower

Wifi (Surcharge)

Facilities Details

Food & Drink

Bar

Full american breakfast

Vending machine

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Casino

Laundromat

Cash withdrawal

Kids club

Nightclub/DJ

Smoke-free property

Common Areas

Chapel/Shrine

Cleaning Services

Daily disinfection in all rooms

Laundry

Daily disinfection in common areas

Languages Spoken

Spanish Spoken

English Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Service animals are welcome

Car park [free of charge]

Pets allowed

Facilities for Disabled Guests

Adults Only