Red Roof Inn & Suites Newburgh – Stewart Airport/ West Point

Needed a hotel for the night getting into airport. I was very skeptical but ended up very pleased with this hotel. Red Roof has gotten a bad rep over the years, but this one might have changed my mind. The value was great for what we paid, the hotel and room were very clean. Had a beautiful view of the river. Was very quiet - was worried because we did see a lot of dogs. Don't count on much of a breakfast but there is free coffee 24 hours.

This hotel was a very strange and unpleasant experience. My husband and I were looking for a place to stay that would be cheap, clean and quiet for a night away while my daughter stayed at her grandma's for the night. We do not generally care about a fancy hotel, and the reviews here seemed decent enough, and we liked the location. When we arrived, the scenery was immediately strange. It is located behind two vacant lots that seem lost to time, and there is what looks like an abandoned residential home inside the hotel parking lot. The view from the front of the hotel is beautiful, clear river view. We arrived an hour before check in to see if our room was maybe ready early. There was an employee smoking outside who saw us get out of our car and immediately told us, from outside the hotel, that check in was at 3 so not to go inside. This was a little weird, but fine, so we drove around for an hour and came back at 3. When we came back, we checked in without issue, while we watched a family pleading with the front desk to let them check in... seemed like a miscommunication with a third party booking site... not necessarily the fault of the hotel, but was a little hard to watch. When I asked about the pool hours she retorted "do you PLAN to use the pool?" and gave me a paper to sign that I understood the rules of the pool. We went up to our room which was fine, but tiny. I asked for an extra pillow and was given one. We went out to a movie in Poughkeepsie, and came back around 9pm, to ANOTHER family being told their room was not paid for (same type of misunderstanding). I know these things happen, but it seemed like a pattern. We went to bed (tv and AC worked fine) but were woken up at 5am by a man banging on the door. At first I thought maybe it was a mistake and he was at the wrong room, but when he didn't stop banging, my husband yelled to him through the door and he accused us of stealing his food delivery. My husband told him we were asleep, and he moved on to knock on the door across the hall, and when that person denied stealing the food the man said he hope his whole family would die. He seemed to continue on to other rooms. This was, of course, incredibly disturbing. We searched old reviews and saw other people complained of people trying to break into their rooms. It seems this hotel does not offer any real security and we didn't feel safe there after that. We left quickly in the morning and would NEVER consider going back. I can excuse an unpleasant staff because it's probably unpleasant to work there, but the violent verbal attacks at 5am are inexcusable.

We didn’t expect much from the Red Roof, other than a low price and proximity to chargers for our EV. Were we wrong! It’s simple, yes, but clean, well-maintained, well appointed (!) - bathtub, microwave, fridge, even a (very simple) breakfast. And friendly competent staff! At other RR’s we’ve stayed at we encountered sketchy people, poor maintenance, security problems. Maybe you have too. So just know that this one is different, in a good way!