Gild Hall - A Thompson Hotel

Fantastic stay at this unique and beautiful property. Service was exemplary. Also, the restaurant, Felice, serves delicious food in a charming setting. Great bar service as well. From the bell staff, front desk to the cleaning crew, everyone was extremely friendly and helpful. Highly recommend this hotel.

We felt completely comfortable in the hotel from the very beginning. The staff are really very nice and accommodating. At the reception, we were greeted in a friendly manner, all questions were answered patiently, and special requests were addressed immediately. The food in particular was outstanding, everything was fresh and varied, and the dinner was at a restaurant level. You can tell that the cooking here is done with a lot of love. The absolute highlight, however, was the lovely Golden Retriever that lives at the hotel. He greets every guest with a wagging tail and creates an incredibly cozy atmosphere. A dream for dog lovers and children. We would love to come back.

Overall, we really enjoyed our stay. The customer service was excellent from beginning to end. We were welcomed with complimentary champagne and water, received a room upgrade through Amex Platinum, and the staff was consistently friendly and accommodating. Our biggest issue was the air conditioning. The rooms use window units with motion-activated thermostats, so the A/C shuts off when there is no movement—including while you’re sleeping. I woke up during the night extremely hot and had to get up for the A/C to turn back on. This is definitely something to be aware of when visiting during very hot or cold weather. Our first room also had a strong mildew/sewer smell coming from the bathroom. Once we reported it, the staff immediately offered to move us, and our second room was larger and even nicer. Again, the service was 10/10. We enjoyed breakfast both mornings, although there wasn't a regular breakfast menu provided, so ordering additional items came with a little sticker shock—two side orders of eggs were $11 each. The gym facilities are also quite small, with only a couple of machines on each of three floors. The location was convenient to the train (about a five-minute walk), complimentary water was always available, and the Amex benefits, including breakfast, late checkout, and a $100 hotel credit, were a nice bonus. Despite a few drawbacks, we enjoyed our stay and the exceptional staff really made the difference.