The Ritz-Carlton New York, Central Park

4.0 / 5

•

50 Central Park South, New York, United States 10019

Reviews from Guests

4.0/5

2,001

Reviews

from real guests

U3825YEmatthewr

Let's start with the positives: the RC Central Park is impeccably located. Can't do much better than 59th St at 6th Ave. The staff are well trained and courteous, even opening the doors in unison. The hotel feels exclusive and intimate; this is not The Plaza with tourists running around. However, there are problems. I booked one night at a club level room. At check-in the agent claimed I had not booked a club room, thinking I was expecting lounge access due to my Marriott status (I am titanium elite). Having stayed at a few Ritz-Carltons, I know the drill about booking club rooms separately. He doubled down on this until I emailed my reservation proving I had booked club access. I understand mistakes happen, but for a property charging eye-watering room rates, you expect these details to be triple and quadruple checked. Furthermore, I was charged $30 for a suit press that was supposed to be provided complimentary with a club room. After calling the hotel, being put through to voicemail promising a 24 hour response and never receiving one, I finally got ahold of the manager who granted me a $100 credit for my stay. I'm fine with the resolution, but all of this ring and roll felt unnecessary and surprising for a supposedly world class hotel. On top of this, nothing about the common areas, room, or view tempted me to return. The park view for at least the first ten floors goes for little when you are just staring at pedestrians. I had a considerably better view six blocks over at the Sheraton. The room was fine, but lacking the modern control panel amenity at the St. Regis (for lights, alerting maid, privacy etc.) and it was oppressively dark. The bathtub, cramped into a corner between the shower and sink, has someone 6 feet and over folded in half. Bed was comfortable and I liked the straight on view of the television with seating area in-between, but ceilings are low and everything felt small. Great hotels in NY are a needle in a haystack, and this one does not earn the reputation it has.

Freedom24064605196

So this was my first trip to NY in many years and I decided to splurge on a park view room at the ritz. Overall the experience was excellent. The club lounge came in handy. The room was very comfortable (although the light switches were a little confusing). Room service was very good. Overall service was excellent with a few minor issues that were manageable. I’ll stay here again soon.

S9306XXellenr

I stayed at The Ritz Carlton Central Park over Mother’s Day weekend and was blown away by the staff, service, and property. Giselle at the Front desk was so kind upon arriving for check-in and had my room ready for me. The room was spacious and extremely clean, and most of all very quiet despite being located right in the heart of Manhattan. We were also personally greeted by Daniella from the guest relations team, as well as Miguel from Human Resources who both took time out of their day to welcome us and wish me a happy Mother’s Day and thank me for choosing to stay with the RC. The property itself is a perfect blend of classic New York City design and aesthetics with the Ritz Carlton flair and luxury and is amazingly located across the street from Central Park. The lobby bar is gorgeous and offers plenty of space and cozy atmosphere with a warm and friendly staff. The restaurant on the first floor also has a classic menu that we thoroughly enjoyed. I will be staying here again and again!

Facilities Details

Breakfast service

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Croatian Spoken

Air conditioning in public area

Security [24-hour]

Staff trained in safety protocol

Spanish Spoken

Yoga room

Hair/Beauty Salon

Latvian Spoken

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

Tennis Court

Hot water linen and laundry washing

Cash withdrawal

Arabic Spoken

Hungarian Spoken

Icelandic Spoken

Bicycles

Japanese Spoken

Valet Parking

Squash court

Room service [24-hour]

Dry Cleaning

Safe dining setup

Chinese [Mandarin]

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Ironing Service

Korean Spoken

Shared stationery removed

Sanitized kitchen and tableware items

Currency Exchange

Smoke-free property

French Spoken

Library

Car park [nearby]

Soundproof Rooms

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Norwegian Spoken

Facilities for Disabled Guests

Restaurant

Babysitting/Child Services

Breakfast in the Room

Rooms sanitized between stays

Massage

Breakfast service

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Croatian Spoken

Air conditioning in public area

Security [24-hour]

Staff trained in safety protocol

Spanish Spoken

Yoga room

Hair/Beauty Salon

Latvian Spoken

10 Available Room Types

Royal Suite, 2 Bedrooms, Club Lounge Access, Park View

Royal Suite, 2 Bedrooms, Club Lounge Access, Park View

Entire unit wheelchair accessible

Toilet

Sleep comfort items

Close-caption TV

Satellite Channels

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Free Wifi

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Kids shampoo

Lever handle on door

Slippers

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Room service [24-hour]

Smoking allowed

Dining Table

Adjustable height hand-held shower wand

Iron

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Towels

Lowered electrical outlet

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Refrigerator

Microwave

Free bottled water

Grand Suite, 1 Bedroom, Park View

Entire unit wheelchair accessible

Toilet

Sleep comfort items

Close-caption TV

Satellite Channels

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Free Wifi

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Kids shampoo

Lever handle on door

Slippers

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Room service [24-hour]

Non-smoking

Adjustable height hand-held shower wand

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Towels

Lowered electrical outlet

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Free bottled water

Royal Suite, 1 Double Bed

Entire unit wheelchair accessible

Toilet

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Clothes Rack

Toiletries

Extra Long Beds (> 6.5 ft)

Free Wifi

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Kids shampoo

Lever handle on door

Slippers

Daily newspaper

Room service [24-hour]

Non-smoking

Adjustable height hand-held shower wand

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

Towels

Lowered electrical outlet

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Free bottled water

Suite, 1 King Bed with Sofa bed

Entire unit wheelchair accessible

Toilet

Sleep comfort items

Close-caption TV

Satellite Channels

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Free Wifi

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Kids shampoo

Lever handle on door

Slippers

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Room service [24-hour]

Non-smoking

Dining Table

Adjustable height hand-held shower wand

Iron

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Towels

Lowered electrical outlet

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Free bottled water

Presidential Suite, 2 Bedrooms, Club Lounge Access

Presidential Suite, 2 Bedrooms, Club Lounge Access

Entire unit wheelchair accessible

Toilet

Sleep comfort items

Close-caption TV

Satellite Channels

Pets allowed in room

Air Conditioning

Blackout curtains

Clothes Rack

Desk

Toiletries

Free Wifi

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Telephone

Visual alarm

Kids shampoo

Lever handle on door

Slippers

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Room service [24-hour]

Smoking allowed

Dining Table

Adjustable height hand-held shower wand

Iron

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Towels

Lowered electrical outlet

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Hair dryer

Refrigerator

Microwave

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Spa

Massage

Parking and Transportation

Valet Parking

Food & Drink

Special Diet Meals (upon request)

Bar

Room service [24-hour]

Breakfast service

Restaurant

Breakfast in the Room

Front Desk Services

24-Hour Front Desk

Currency Exchange

Activities

Tennis Court

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Cash withdrawal

Kids club

Family/child friendly

Nightclub/DJ

Smoke-free property

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Hand sanitizer

Daily Housekeeping

Room sanitization opt-out available

Staff trained in safety protocol

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Dry Cleaning

Safe dining setup

Ironing Service

Shared stationery removed

Sanitized kitchen and tableware items

Daily disinfection in common areas

Anti-viral cleaning products

Rooms sanitized between stays

Languages Spoken

German Spoken

Croatian Spoken

Spanish Spoken

Latvian Spoken

English Spoken

Arabic Spoken

Hungarian Spoken

Icelandic Spoken

Japanese Spoken

Chinese [Mandarin]

Indonesian Spoken

Korean Spoken

French Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Security [24-hour]

Yoga room

Pets allowed

Bicycles

Squash court

Designated Smoking Area

Family Rooms

Car park [nearby]

Soundproof Rooms

Elevator

Facilities for Disabled Guests