Waldorf Astoria New York

We recently enjoyed an exceptional family trip at your hotel. From the moment we arrived and were greeted by Luis, to the seamless check-in process with Getania, every detail was outstanding. I want to specifically highlight the efforts of Alejandra from the concierge team. We contacted her prior to our arrival to coordinate dinner reservations for our group of 20 family members. She was incredibly helpful with those arrangements, as well as booking various activities for our group throughout the stay. The Waldorf made this family trip an unforgettable experience. We look forward to staying with you again the next time we visit the city.

A very nice stay. Impressed me. It is very rare to find this level of the lobby, bar, room, and service in Manhattan.

The Waldorf Astoria NYC is a crown jewel amongst a sea of options in NYC! Truly a magnificent and worth the wait reopening restoration of an iconic piece of New York City history. To start with- I have met some of the most wonderful and professional people who are part of the team at this property. I stay a 75+ days a year in NYC and I can assure you that the lovely and caring people who are there at The Waldorf will make you feel welcome and right at home. DAKOTA W. in Reservations is an exceptional example of how a single person in the larger picture of hospitality can make or break a guest’s experience. Dakota has gone above and beyond for our last few stays and is truly a ray of sunshine in the already shiny and beautiful picture of this newly restored hotel. His level of customer care is the best I have had the good fortune to experience!! I applaud and appreciate the manner in which he shows genuine hometown hospitality. Additionally, Patricio, the hotel manager, is top notch and a fantastic example of leadership for this flagship property. Clearly, the top down approach to customer care and management is taken seriously. Patricio was friendly and very present to guests - which is not always the case in New York City and at a hotel of this size. His ability to engage with guests and make personal connections speaks to a larger picture of what this specific location is meant to be for those who have the opportunity to stay here. Furthermore, from the front door to the front desk, I found many people to be helpful, extremely knowledgeable about the property and the city and a cut above what you typically find even at other high end and luxury hotels. Add in the luxuriously appointed art deco style of the rooms, the historic and elegant spaces throughout the property to serve as a respite from the busy city and you get the EXCEPTIONAL and unrivaled experience of what is the newly reopened Waldorf Astoria!