Comfort Suites Rochester Henrietta University Area

3.0 / 5

•

2085 Hylan Dr, Rochester, NY United States 14623

Reviews from Guests

3.0/5

209

Reviews

from real guests

MaryFE

Location was good. Bed frames were sticking out from under the mattresses creating a trip and walking hazard. Other guests were very loud after midnight and they were slamming doors. Bath tub drain was broken. Breakfast area chairs were old and seat covers were torn. All hand sanitizer stations were empty including in the gym where they asked to have you sanitizer the machines you were using but you couldn't. Bike in the gym was broken.

louv337

We stayed here one night. The quality is very typical of Comfort Suite. What was not typical were the extra charges. We were travelling with our dog. I know almost all motels charge a pet fee - most seem to be $20, $40 or $50. The fee here was $100. (The night before we were at another Comfort Suite and the fee was $20). They also added a $150 deposit that we were told would be refunded in 10 to 14days (and it was). Plus a $5 parking fee. I know these tag on fees are set by the individual motels and not by Choice but they should be required to post the actual fees when reservations are made instead of "additional per fees may apply". I did congratulate the receptionist at check out for breaking the $100 barrier. (He just rolled his eyes.)

zimzimzim12345

This lobby, halls and rooms are dirty. Furniture is stained. We found a dirty sock in our room. Hall and some rooms smell like cigarette smoke and pot. Do not trust the high average rating. This hotel is poorly cared for and in disrepair. Priceline had it rated 7.7 - I have no idea how. Def do not bring your family here.

Facilities Details

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Car park [charges apply]

Fax/Photocopying

Non-smoking Rooms

Hand sanitizer

Car park [on-site]

Room sanitization opt-out available

Air conditioning in public area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Hair/Beauty Salon

Casino

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Face coverings on staff

Golf Course (within 2 miles)

Service animals are welcome

Breakfast in the Room

Swimming pool

Suit Press

Vending machine

First aid kit

Free face masks

Dry Cleaning

Guest rooms seal after sanitization

Swimming pool [outdoor]

Wi-Fi in public areas

Ironing Service

Korean Spoken

Smoke-free property

Shared stationery removed

Laundry

Contactless check-in/out

Finnish Spoken

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Chapel/Shrine

Facilities for Disabled Guests

Golf course [on-site]

Rooms sanitized between stays

Adults Only

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Car park [charges apply]

Fax/Photocopying

Non-smoking Rooms

Hand sanitizer

Car park [on-site]

Room sanitization opt-out available

Air conditioning in public area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Hair/Beauty Salon

Casino

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Face coverings on staff

10 Available Room Types

Suite (2 Queen Beds and 1 Sofa Bed )

Towels

Sleep comfort items

Non-smoking

Laptop workspace

Separate shower/bathtub

Blackout curtains

Private bathroom

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Hair dryer

Air Conditioning

Free Wifi

Iron

DVD/CD player

Fold-up bed

Sitting Area

Desk

Microwave

Suite, 1 King Bed with Sofa bed

Towels

Sleep comfort items

Non-smoking

Laptop workspace

Separate shower/bathtub

Blackout curtains

Private bathroom

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Hair dryer

Air Conditioning

Free Wifi

Iron

DVD/CD player

Fold-up bed

Sitting Area

Desk

Microwave

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Towels

Sleep comfort items

Non-smoking

Roll-in shower

Laptop workspace

Separate shower/bathtub

Blackout curtains

Private bathroom

Refrigerator

Tea/Coffee Maker

Hair dryer

Air Conditioning

Free Wifi

Iron

DVD/CD player

Fold-up bed

Sitting Area

Desk

Microwave

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Towels

Sleep comfort items

Non-smoking

Accessible toilet

Laptop workspace

Separate shower/bathtub

Blackout curtains

Private bathroom

Refrigerator

Tea/Coffee Maker

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Free Wifi

Iron

DVD/CD player

Fold-up bed

Sitting Area

Desk

Microwave

Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking

Towels

Sleep comfort items

Non-smoking

Laptop workspace

Separate shower/bathtub

Blackout curtains

Private bathroom

Refrigerator

Tea/Coffee Maker

Hair dryer

Air Conditioning

Free Wifi

Iron

DVD/CD player

Fold-up bed

Sitting Area

Desk

Microwave

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Breakfast in the Room

Buffet-Style Restaurant

Vending machine

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Casino

Kids club

Smoke-free property

Contactless check-in/out

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Chapel/Shrine

Cleaning Services

Hand sanitizer

Room sanitization opt-out available

Daily disinfection in all rooms

Staff trained in safety protocol

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Face coverings on staff

Suit Press

First aid kit

Free face masks

Dry Cleaning

Guest rooms seal after sanitization

Ironing Service

Shared stationery removed

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Rooms sanitized between stays

Languages Spoken

Spanish Spoken

English Spoken

Korean Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Car park [charges apply]

Non-smoking Rooms

Car park [on-site]

Designated Smoking Area

Service animals are welcome

Outdoor recreational features

Swimming pool

Pets allowed

Swimming pool [outdoor]

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Golf course [on-site]

Adults Only