Holiday Inn Express Rochester - University Area By IHG

3.0 / 5

•

717 E Henrietta Rd, Rochester, NY, United States 14623

Reviews from Guests

3.0/5

125

Reviews

from real guests

sandrarI1746EP

Oh my goodness. This poor hotel, I know that good people are hard to find, but maybe they should close vs. allowing a hotel to operate when it is clear that they have such low standards. Or maybe pay them more? It is sort of like a homeless shelter. The level of cleanliness in the room was shocking: blood on the towels, goop on the pillows, a vape pen under the bed, with weed gummies, and bottles under the bed, food all over the floor. We foolishly assumed that the room had just not been cleaned, accidentally, so they allowed us to change rooms, and sadly, there was very little improvement in the new room. The new room was just as filthy. I went to wash my hands after picking up all the food on the floor, and the cleaning staff must have put lotion in the bottle marked hand soap. I let them know at the desk, and they assumed that I just didn't know how to operate the dispensers. Yikes. Plus, it was one of those weekends where the hotel is full of kids at a hockey tournament, and the yelling and shouting in the hallways after midnight was not good. And so, my recommendation is to avoid it at all costs. It is a less expensive option, so in this case, if you bring your own sheets, cleaning supplies, do not eat at the breakfast area, don't drink the coffee (tastes like chalk), or interact with the employees who are so disinterested in their jobs you feel bad just saying hello to them, you might be ok. The parking was free.

44manuelq

Parking was decent, sidewalks could have been shoveled a bit more as loading in and out was tricky, by far not the worst. The woman at the front desk was sweet and got us checked in quickly. Breakfast was fine, no issues really. The room however was pretty gross, pretty much every aspect. Shower leaked, floors had not seen a vacuum, beds were made but not fully clean. Gross stains everywhere. Vents on the heat/ac unit were filthy. Hallway was gross as was the elevator. If they are that under staffed those prices should come way down I would never expect such a short staff to be able to maintain that place.

curtu2023

A special thanks to Naomi, the front desk, professional who checked in 38 students from New York City. She really did a great job !

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Daily disinfection in all rooms

Laundromat

English Spoken

Face coverings on staff

Swimming pool

Hungarian Spoken

Free face masks

Nightclub/DJ

Wi-Fi in public areas

BBQ Facilities

Shared stationery removed

Invoice provided

Restaurant

Rooms sanitized between stays

Adults Only

Car park [on-site]

Daily Housekeeping

Shared Lounge/TV Area

Staff trained in safety protocol

Spanish Spoken

Hair/Beauty Salon

Malay Spoken

24-Hour Front Desk

Physical distancing of at least 1 meter

Temperature check for guests and staff

Golf Course (within 2 miles)

Hiking

Computer station

Room Service

First aid kit

Game Room

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Norwegian Spoken

Facilities for Disabled Guests

Fax/Photocopying

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Tennis Court

Ironing Service

German Spoken

Car park [free of charge]

Dry Cleaning

Indonesian Spoken

Sanitized kitchen and tableware items

Snack Bar

Elevator

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Icelandic Spoken

Allergy-free rooms

Bicycles

Smoke-free property

Portuguese Spoken

Skiing

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Daily disinfection in all rooms

Laundromat

English Spoken

Face coverings on staff

Swimming pool

Hungarian Spoken

Free face masks

Nightclub/DJ

Wi-Fi in public areas

BBQ Facilities

10 Available Room Types

Standard Room, 1 King Bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Free Wifi

Game Console

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Clothes Rack

Microwave

Standard Room

25 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Salon

Cable Channels

Telephone

Video Games

Air Conditioning

Heating

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Desk

Interconnecting Room(s) Available

Window

Wardrobe/Closet

Ironing Facilities

Safe

Non-smoking

Shower

Carpeted

Sleep comfort items

Laptop workspace

Free Wifi

Game Console

Visual alarm

Separate shower/bathtub

Iron

Clothes Rack

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Free Wifi

Game Console

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Clothes Rack

Microwave

Standard Room, 1 King Bed, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Communication)

Non-smoking

Fold-up bed

Carpeted

Adjustable height hand-held shower wand

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Free Wifi

Game Console

Telephone

Desk

Towels

Lowered view port in door

Interconnecting Room(s) Available

Deadbolt on door

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Clothes Rack

Microwave

Standard Room, 2 Queen Beds, Accessible (Communication)

Standard Room, 2 Queen Beds, Accessible (Communication)

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Free Wifi

Game Console

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Clothes Rack

Microwave

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

BBQ Facilities

Breakfast service

Restaurant

Room Service

Special Diet Meals (upon request)

Bar

Snack Bar

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Hiking

Tennis Court

Skiing

Entertainment and Family Services

Laundromat

Nightclub/DJ

Invoice provided

Playground

Family/child friendly

Heating in public area

Air conditioning in public area

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Shared Kitchen

Cleaning Services

Daily disinfection in all rooms

Face coverings on staff

Free face masks

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Hungarian Spoken

Spanish Spoken

Malay Spoken

Norwegian Spoken

German Spoken

Indonesian Spoken

Icelandic Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Outdoor recreational features

Swimming pool

All Spaces Non-Smoking (public and private)

Adults Only

Car park [on-site]

Designated Smoking Area

Computer station

Facilities for Disabled Guests

Heating

Car park [free of charge]

Elevator

Allergy-free rooms

Bicycles

Family Rooms