HOMEWOOD SUITES ROCHESTER-HENR

4.0 / 5

•

2095 HYLAN DRIVE, ROCHESTER, 14623

Reviews from Guests

4.0/5

659

Reviews

from real guests

98anuradhas

Terrible experience staying here for 5 days. Despite repeated requests for housekeeping - they don’t show up. When they do, their service is half hearted and incomplete. Bad lighting in bathrooms. The carpets all around are dirty. The trash keeps sitting next to elevators. Better to book any place except this in the area.

deanl916

Below standards for Homewood Suites. Hotel looks and feels a little run down. Tub was very narrow and not flat on the bottom, making showers a bit dicey and uncomfortable. With soap, tub became very slippery. With the curved bottom, footing was unstable. There were no grab bars with which to steady yourself. The Hilton web site says there is an $8 charge for parking. Thankfully, they did not charge for parking, which would have been ridiculous. If you want to stay at a Homewood Suites, try the one in Victor, about 20 minutes away and with better Thruway access. I've stayed there and much prefer it.

looproad

Some of these extremely negative review surprise me. We had a nice stay here. We had 2 bedroom/2 bathroom hotel room. Here are the cons: the room was really hard to find. It was a maze through the hallways and the design made no sense. Housekeeping is obviously lacking. For example: there was an entire meal left in the microwave from the previous guests. There were also almonds scattered on the bedroom floor. The shower head in one of the bathrooms was pointed out and made a huge mess on the floor. The shower head could not be moved or manipulated to face more inward. There were also kids in the room above us jumping and yelling and we could hear that for hours. Were these issues deal breakers? Not for us. Here are the positives: very nice hotel. The room was very large. Both bedrooms were spacious, comfortable and the beds were comfortable. Once the kids above us went to bed, we barely heard a noise. The kitchenette was small and we didn’t really use it, but it did supply some glassware, plates and utensils. The plates were all small, so no large meals could be eaten. I didn’t think to look for pans, because we ordered out. I found staff were very friendly and helpful. We definitely got a good night of sleep. I’ve stayed on other hotels in this area, and most are filled with extremely loud sports teams and rooms aren’t as quiet after midnight. I think maybe pay more attention to detail while cleaning, fix the shower head, and you’d get a 5 from me.

Facilities Details

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Braille and tactile signage

Assistive listening devices provided for meetings

Elevator

Baggage Storage

Business Center

24-Hour Front Desk

BBQ grill

Self Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Braille and tactile signage

Assistive listening devices provided for meetings

Elevator

Baggage Storage

Business Center

24-Hour Front Desk

BBQ grill

Self Parking

6 Available Room Types

2 King Beds, 2 Bedroom Suite, Mobility Accessible, Roll-in Shower, Non-Smoking

2 King Beds, 2 Bedroom Suite, Mobility Accessible, Roll-in Shower, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Daily housekeeping

Dining Area

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Free Wifi

Towels

Sleep comfort items

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Two Bedroom Suite, Two King Beds, Non-Smoking

Two Bedroom Suite, Two King Beds, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Daily housekeeping

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Free Wifi

Towels

Sleep comfort items

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Fold-up bed

Dishwasher

Kitchen

Sitting Area

Microwave

1 King Bed, 1 Bedroom Suite, Non-Smoking

1 King Bed, 1 Bedroom Suite, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Daily housekeeping

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Free Wifi

Towels

Sleep comfort items

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

1 King, Mobility Accessible, Bathtub, Suite, Non-Smoking

1 King, Mobility Accessible, Bathtub, Suite, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Daily housekeeping

Dining Area

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Free Wifi

Towels

Sleep comfort items

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

2 Queen Beds, 1 Bedroom Suite, Non-Smoking

2 Queen Beds, 1 Bedroom Suite, Non-Smoking

Telephone

Non-smoking

Close-caption TV

Daily housekeeping

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Free Wifi

Towels

Sleep comfort items

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Dishwasher

Kitchen

Sitting Area

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Business Facilities

Business Center

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

Elevator

BBQ grill

Coffee/tea maker