Residence Inn Saratoga Springs

4.0 / 5

•

295 Excelsior Ave, Saratoga Springs, New York, United States 12866

Reviews from Guests

4.0/5

239

Reviews

from real guests

SECTECB

Travel to Saratoga every year and stay at the Residence Inn Staff is always great Bob Herrold always greets you and makes sure you have everything you need Hotel has had an upgrade since last year Common areas have been modified and the hotel added self service beer taps in the common area

Beantownfoodie2011

The check in was quick pleasant and efficient. I went to the room and was initially pleased. The new configuration made the center of the living room just wide open. Wanted to eat dinner there and the kitchen while well set up with a full kitchen had very limited glassware and eating dishes. Asked for a couple of dishes I could put fruit in and was offered a couple of paper plates. This morning the breakfast bar had no fresh egg dishes and only prepackaged breakfast sandwiches, The cups for juice were paper coffee cups. The Inn while renovated needs a very hard look at is hospitality.

Incisive_Idiot

We had stayed here a few times, as late as 2 years ago, and it was just fine. Not anymore. First they don't warn you when you book that the whole hotel is under renovations. The entire 3rd and 4th floors are closed. Worse, the renovations are 7AM - 3:30PM. What kind of schedule is that to have renovations in an active hotel? Even worse, when we got here at 7PM the back door latch had been taped open by the workers, who had long since gone home. This is a serious security problem; anyone at all could have walked in at any hour. (I removed the tape myself.) The nice but passive staff didn't realize the seriousness of that, and also had no clue where the renovations were the next day so didn't know where to put us to avoid the noise. Also when we arrived they told us they were turning off the water to the whole hotel at 11AM the next morning. Glad they're renovating; Lord knows this place needs it. In our room all the chairs and tables were banged up and/or stained, you couldn't turn the TV off except by unplugging it, and even the security latch was on its last legs. Worse, the very heavy fake-granite kitchen tabletop was very wobbly; I had to tell my daughter not to push on it for fear it would fall. Also the housekeeping was marginal; the microwave handle was gross, many of the utensils and dishes weren't clean, and there was maybe 1/8 roll of toilet paper left on one of the toilets, with no spare roll easily accessible. And the free breakfast was plastic-wrapped breakfast sandwiches stored in a steam tray, so that the plastic was dripping wet. Also the pull-out beds have maybe the worst mattresses I've ever slept on; the metal springs dig into you enough to hurt. What happened to these guys?

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Swimming pool

Hungarian Spoken

Postal service

Free face masks

Toilet seat at wheelchair height -- some rooms

Entrance to on-site business center

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Entrance to on-site fitness center

Invoice provided

Rooms sanitized between stays

Self-closing doors on all guest rooms and suites

Adults Only

Tours

Car park [on-site]

Daily Housekeeping

Visual alarms in all guest rooms and suites

Shared Lounge/TV Area

Mobility accessbility in all rooms

Staff trained in safety protocol

Spanish Spoken

Hair/Beauty Salon

24-Hour Front Desk

Physical distancing of at least 1 meter

Safety chains and/or latches on all guest doors

Golf Course (within 2 miles)

Service animals are welcome

Room Service

First aid kit

Grocery Deliveries

Entirely Route to accessible guest rooms

Accessible registration desk

Game Room

Laundry

Flashing door knockers in some rooms

Daily disinfection in common areas

Alarm clock telephone ringers in some rooms

Anti-viral cleaning products

Norwegian Spoken

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Fax/Photocopying

Hearing accessible rooms some rooms

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Accessible rooms have doors 32-inch wide opening

Air conditioning in public area

Electronic room key

Accessible route to the registration desk

Casino

Roll-in shower in some rooms

Ironing Service

Accessible entrance to all on-site swimming pool

Car park [free of charge]

Valet Parking

Dry Cleaning

Audible alarms in all guest rooms and suites

View ports in all guest room and suites doors

Indonesian Spoken

Lowered deadbolts on some guest room doors

Non-slip grab bars in some bathrooms

Lowered view ports in some guest room doors

Contactless check-in/out

Library

Terrace

Lowered night guards on all guest room doors

Elevator

Lever handles on all guest room doors

Babysitting/Child Services

Protective screens in common areas

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Poolside bar

Garden

On-site accessible self parking

Hot water linen and laundry washing

Audible alarms in all public hallways

Cash withdrawal

Suit Press

Bathtub grab bars in some rooms

Icelandic Spoken

Self-operating lift to all hotel swimming pools

Main entrance

Access all room by interior corridor

TTY/TTD compatibilty in some rooms

Smoke-free property

Room windows that open

Skiing

BBQ Facilities

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Swimming pool

7 Available Room Types

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Sleep comfort items

Close-caption TV

Accessible toilet

Daily housekeeping

Air Conditioning

Desk

Toiletries

Sofa

Bathroom phone

Roll-in shower

Interconnecting Room(s) Available

Telephone

Visual alarm

Lever handle on door

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Fold-up bed

Kitchen

Non-smoking

Carpeted

Tile/Marble floor

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Laptop workspace

Wardrobe/Closet

Bathtub or Shower

Internet [LAN]

Tea/Coffee Maker

Free Wifi

iPod dock

Separate living room

Lowered electrical outlet

Toaster

Lowered view port in door

Deadbolt on door

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Microwave

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Sleep comfort items

Close-caption TV

Accessible toilet

Daily housekeeping

Air Conditioning

Desk

Toiletries

Sofa

Bathroom phone

Roll-in shower

Interconnecting Room(s) Available

Telephone

Visual alarm

Lever handle on door

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Fold-up bed

Kitchen

Non-smoking

Carpeted

Tile/Marble floor

Adjustable height hand-held shower wand

Bar

Soundproof

Refrigerator

Laptop workspace

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Free Wifi

iPod dock

Separate living room

Lowered electrical outlet

Toaster

Lowered view port in door

Deadbolt on door

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Microwave

Suite, 1 Bedroom

Sleep comfort items

Close-caption TV

Daily housekeeping

Pets allowed in room

Air Conditioning

Blackout curtains

Desk

Toiletries

Sofa

Interconnecting Room(s) Available

Extra Long Beds (> 6.5 ft)

Fold-up bed

Kitchen

Non-smoking

Carpeted

Tile/Marble floor

Soundproof

Refrigerator

Laptop workspace

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Telephone

iPod dock

Separate living room

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Microwave

Studio, 1 King Bed with Sofa bed

Sleep comfort items

Close-caption TV

Daily housekeeping

Air Conditioning

Desk

Toiletries

Sofa

Interconnecting Room(s) Available

Extra Long Beds (> 6.5 ft)

Fold-up bed

Kitchen

Non-smoking

Carpeted

Tile/Marble floor

Soundproof

Refrigerator

Laptop workspace

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Telephone

iPod dock

Separate living room

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Dishwasher

Microwave

1 Bedroom 2 room Suite, 1 Queen, Sofa bed, No view

1 Bedroom 2 room Suite, 1 Queen, Sofa bed, No view

48 Square Meter

Additional toilet

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Hand sanitizer

Heating

Socket near the bed

Soundproof

Complimentary tea

Dishwasher

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Ground floor available

Sitting Area

Dining Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Accessible by elevator

Carbon monoxide detector

Individual air conditioning

Safety/security feature

Smoke detector

Facilities Details

Pool and Spa

Fitness Center

Spa

Hot Tub

Parking and Transportation

Valet Parking

Food & Drink

Breakfast service

Room Service

Grocery Deliveries

Bar

Poolside bar

Buffet-Style Restaurant

BBQ Facilities

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Skiing

Entertainment and Family Services

Postal service

Nightclub/DJ

Invoice provided

Family/child friendly

Heating in public area

Air conditioning in public area

Casino

Contactless check-in/out

Babysitting/Child Services

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Library

Terrace

Cleaning Services

Daily disinfection in all rooms

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

First aid kit

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Protective screens in common areas

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Hungarian Spoken

Spanish Spoken

Norwegian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Accessibility for all meeting spaces

Outdoor recreational features

Swimming pool

Toilet seat at wheelchair height -- some rooms

Entrance to on-site business center

All Spaces Non-Smoking (public and private)

Entrance to on-site fitness center

Self-closing doors on all guest rooms and suites

Adults Only

Tours

Car park [on-site]

Visual alarms in all guest rooms and suites

Mobility accessbility in all rooms

Safety chains and/or latches on all guest doors

Designated Smoking Area

Service animals are welcome

Pets allowed

Entirely Route to accessible guest rooms

Accessible registration desk

Flashing door knockers in some rooms

Alarm clock telephone ringers in some rooms

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Hearing accessible rooms some rooms

Accessible rooms have doors 32-inch wide opening

Electronic room key

Air Conditioning

Heating

Accessible route to the registration desk

Roll-in shower in some rooms

Accessible entrance to all on-site swimming pool

Car park [free of charge]

Audible alarms in all guest rooms and suites

View ports in all guest room and suites doors

Lowered deadbolts on some guest room doors

Non-slip grab bars in some bathrooms

Lowered view ports in some guest room doors

Lowered night guards on all guest room doors

Elevator

Lever handles on all guest room doors

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Garden

On-site accessible self parking

Audible alarms in all public hallways

Bathtub grab bars in some rooms

Self-operating lift to all hotel swimming pools

Main entrance

Access all room by interior corridor

Family Rooms

TTY/TTD compatibilty in some rooms

Room windows that open