Saratoga Hilton

Looked like a portion of the property was under remodel. First impression was not great as a diamond member. I expected much better from this property. Restaurant opened at 6:30am and was not ready for service. Morning of check out, housekeeping is knocking on the door at 8am - I’d recommend doing that after check out time if 11am - poor experience and unacceptable. Despite the work being done there are many small impact on changes you can and should make with an attention to detail to ensure your hotel greets every guest looking its best.

Tired, dated hotel. The place is a cash cow in the summer racing season so they have no incentive to refurbish or modernize it. The carpets, finishes and common areas are tired. The mattress in my room was so worn out and lopsided that I literally slid out of it. There are way better options in town for similar cost - especially in the off-season.

Look before you sleep! Pillow covered in dried vomit, sheets were filmy. Clearly the beds had not been cleaned but who thought to flip pillows over to check.