Comfort Inn & Suites Airport

Hotel itself is fine - typical Hampton Inn. In fact I’d just said to my wife “I’ve never had a bad experience at a Hampton.” Spoke too soon. I prepaid for a night through Expedia for a young colleague of mine who does. Or have a credit card. He was supposed to arrive at 5pm. His flight from Philadelphia was cancelled and he had to rent a car and drive 5 hours to Syracuse. That night before I went to sleep I went to the front desk and explained the situation. The man who was at the desk was quite helpful and said “no problem, I’ll make sure his keys are ready when he gets there.” I woke up to find that he had to sleep in his car! He arrived at 2:30am and the night staff turned him away because he could not give them a credit card for incidentals. It’s our policy they say. I asked for a nights credit to offset the ridiculousness of making someone sleep in the car when the room was prepaid! Sorry, you booked through a third party they say. What a joke this place is. I run business, I understand policies and procedures. But I also understand human decency and kindness. Severely lacking at this Hampton Inn.

This hotel was a very good choice near the Syracuse airport. It was easy to request the free shuttle for pickup at the airport. The room was very clean and comfortable, and it was easy to adjust the heat to the preferred temperature. The free breakfast buffet was handy - I prefer the cold offerings, but there were plenty of choices. I had a relaxing stay. I generally find Hampton Inns to be pleasant, and this was no exception.

After many delays and an unplanned arrival of 2am, Jason at the front desk made our check-in a breeze. He was so warm and kind to us, we felt right at home. He ensured that we got the best price and accommodated a later check out after the long night. He truly made a difference! Everyone on staff was friendly, and the rooms are comfortable and clean!