Hampton Inn & Suites by Hilton Syracuse Dewitt

4.0 / 5

•

3017 Erie Boulevard East, Syracuse, New York, United States 13224

Reviews from Guests

4.0/5

1,028

Reviews

from real guests

healio4

This may be the worst hotel I've ever been to. The front desk staff (when they were actually present which was rarely) were extremely rude. The room we were given smelled awful and when I asked for another room the staff member said if I didn't like the new room I could leave the hotel (it was almost 10 pm). There were no sheets or blankets for the pull-out sofa bed although there were three of us. There was a dirty mattress pad on the sofa bed (it had Nerds or some other hard candy pieces on it). When I told the front desk staff about that they said "good" when I said that I brushed off the candy. I was given a hard time about getting linens for the sofa bed, and when I did get them there was a duvet cover but no top sheet or duvet. I went back to the front desk and was told I was just looking for reasons to complain. He eventually relented and provided another set of linens. The location is poor, located 3 miles from downtown Syracuse, immediately adjacent to a highway, and in a pretty rough neighborhood.

yomP4710QE

Breakfast, out of food. Rooms ok. Located at End of a road. Google Maps said “pass chuckie cheese then turn right”

GoPlaces24671907592

This Hampton appears to be a fairly new hotel or recently updated. Our room was very clean and comfortable, the bed mattress was actually very good, firm but not hard, which cannot be said for most hotel mattresses. Lots of good place to eat close by.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Hot Tub

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Vending machine

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Finnish Spoken

Invoice provided

Rooms sanitized between stays

Adults Only

Car park [on-site]

Daily Housekeeping

Shared Lounge/TV Area

Staff trained in safety protocol

Hair/Beauty Salon

24-Hour Front Desk

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Grocery Deliveries

Game Room

Body thermometer

Laundry

Soundproof Rooms

Daily disinfection in common areas

Anti-viral cleaning products

Facilities for Disabled Guests

Fax/Photocopying

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Spanish Spoken

Casino

Ironing Service

German Spoken

Room Service

Car park [free of charge]

Dry Cleaning

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Contactless check-in/out

Library

Elevator

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Icelandic Spoken

Allergy-free rooms

Korean Spoken

Smoke-free property

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Hot Tub

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Vending machine

Free face masks

10 Available Room Types

1 KING HEARING ACCESS STUDIO W/SOFABED NS

1 KING HEARING ACCESS STUDIO W/SOFABED NS

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

Sofa

1 KING BED STUDIO SUITE NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

Sofa

1 KING BED STUDY WITH SOFABED NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

Sofa

2 QUEEN BEDS NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

2 QUEENS MOBILITY/HEARING ACCESS TUB NOSMOK

2 QUEENS MOBILITY/HEARING ACCESS TUB NOSMOK

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Hair dryer

Internet [LAN]

Ironing Facilities

Microwave

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Vending machine

Breakfast service

Grocery Deliveries

Special Diet Meals (upon request)

Bar

Room Service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Laundromat

Entertainment Staff

Nightclub/DJ

Invoice provided

Heating in public area

Air conditioning in public area

Casino

Contactless check-in/out

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Daily disinfection in all rooms

Sterilizing equipment

Face coverings on staff

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

Temperature check for guests and staff

First aid kit

Body thermometer

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Hungarian Spoken

Finnish Spoken

Spanish Spoken

German Spoken

Icelandic Spoken

Korean Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Security [24-hour]

Swimming pool

All Spaces Non-Smoking (public and private)

Adults Only

Car park [on-site]

Designated Smoking Area

Pets allowed

Soundproof Rooms

Facilities for Disabled Guests

Heating

Check-in [24-hour]

Car park [free of charge]

Elevator

Allergy-free rooms