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Reviews from Guests

4.0/5

tripadvisor

649

Reviews

from real guests

kraig2016

1

/

5

Front desk staff absent and not responsive, poor neighborhood, access was poor, only one elevator, AC didn't work, tiny room.

R9218JMchristinep

2

/

5

This hotel has a great location, friendly staff, and clean rooms, but this was definitely the worst hotel that I have stayed at in the last two or three years. (I am a frequent traveler). My room was in poor condition. The walls had patches, the shower dripped, the lights flickered, the bed was uncomfortable, the blackout curtains wouldn't stay closed, and the shower needed re-grouting. The biggest problem, though, was that the AC vent was right over the head of the bed, and it kept turning on during the night. My particular room also had an odd layout and was very small. Other colleagues staying at the same hotel reported that they had large rooms that were more updated, so I suspect that room quality may vary a lot at this hotel.

adavici

5

/

5

The Best Western Syracuse Downtown Hotel and Suites is a fantastic hotel right in the heart of downtown Syracuse within walking distance of many attractions, restaurants, theaters, and music venues. There's a small parking lot out back and an overflow lot about a block away. The room was spacious and comfortable, the linens were very nice, and the shower was hot with great pressure! The Wifi was fast and stable and the breakfast buffet was top-notch. Can't recommend this place enough when you visit Syracuse and we can't wait to come back!

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi