RED CARPET INN TONAWANDA

This place is absolutely disgusting. The front desk person was RUDE and the place is filthy... My advice is DO NOT STAY HERE! Also they tried charging $110 for a room in the middle of December!!! Disgraceful

Nice, comfortable king size bed but pillows were substandard. Convenient location, just off the highway and close to shopping. Slow, begrudging check-in. Very poor wifi; there but loaded nothing. Small, poor towels. Loud AC.

Stayed here with my fiancé while some major repairs were being done at my apartment. The place is disgusting and the staff was beyond rude to the point of being threatening. When we got there our room was one of the only ones without a carpet and the floors were so grimy and nasty we blackened two towels cleaning it and eventually got a dollar tree mop to maintain it. Later that night we found a roach in the bed (if I can find a way to post video here I'll post it) and since I had already paid a non refundable weekly rate, could not afford to pay another one somewhere else, and they weren't willing to switch the room I had to buy bug spray. We killed ants, spiders, and roaches. I had to wash all my clothes and wipe down all my stuff before coming back home. The shower curtain was covered in mold. And the one wall was covered in dirt and had paint chipped off. Every day we had housekeeping in and literally, two of the housekeepers only knew the word "towel" because all they did was change the towels. Then the night before we were leaving the lightbulb in the bathroom burned out and we had to call maintenance. Maintenance shows up, and a minute later a relative of the manager shows up to watch him. And he points to the wall where the dirt and chipped paint was and accuses us of damaging their "freshly painted" wall because they had "just renovated" that room this month. Just looking at the wall that was not fresh dirt, it was months' worth of buildup. And the paint that was missing looked more like damage from moving furniture around than anything but also some of the paint was dissolved not chipped indicating that the paint on that wall was quite old. I point all this out and the guy is yelling at me that I'm gonna get charged to repaint the wall. I'm trying to show him how we couldn't have done it and how the paint is clearly older than he's saying but he's insistent. I finally told him the people who dropped us off had seen the wall like that when we got there and he left. The maintenance guy then informed us that wall hadn't been painted "in quite some time" and said he would talk to staff. We assumed it was all over. Next morning I'm getting ready to check out while my fiancé is showering. My friend was there and I was packing the trunk of his car with my stuff. One of the women working there (I believe the manager's wife) comes in screaming at me about the wall again and I'm trying to explain things but she's full on screaming over me to the point where my ears were ringing. She calls over two more of the employees and they come in, talking amongst themselves in their native language, then surround me refusing to let me leave the room until I was willing to pay for the wall to be painted. At this point, my friend is looking concerned and I'm trapped in the room, my fiancé still in the shower. My friend tries reasoning with them and I eventually push past one of them, grab the rest of my stuff, and leave the room. A few minutes so by and they barge in on my fiancé while he's naked and drying off. We left as quickly as possible. I've already contacted my bank in case they try to charge my account. I'm not paying for damages I didn't cause because they're either too cheap to pay for their own repairs or too lazy to check the rooms after each guest leaves to see who actually damaged it. And I will never stay here again, or at the other motels the owner of this one also owns (Royal Inn on Niagara Falls Boulevard, Budget Inn on Sheridan Drive, and Economy Inn on Grand Island Boulevard... the maintenance guy filled us in). I'd have felt cleaner and safer sleeping on a park bench.